FILL-IN PATIENT SERVICES REPRESENTATIVE

The Patient Services Representative works under the Clinic Manager with a team of administrative, clinical and program staff members to perform a variety of patient services responsibilities. CommuniCare Health Centers is a Federally Qualified Health Center providing comprehensive patient-centered primary care services including medical, dental, substance abuse treatment, behavioral health and outreach services to low income, multi-ethnic, uninsured and underinsured populations.

ON-CALL POSITION, 0-40 hours per week, Monday through Friday. Primary work site at one of three sites (Hansen Family Health Center, Davis, or Salud). Travel to other sites may be required.

CommuniCare Health Centers provides an inclusive workplace that promotes and values diversity and life experience. CommuniCare encourages people of all backgrounds to apply including, but not limited to those who identify as: Black, indigenous, people of color, LGBTQIA+ persons, immigrants, refugees, women, people with disabilities, veterans, individuals of all ages and religions, as well as those who have experienced the criminal justice system.

The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.

Demonstrates exceptional customer service skills including greeting patients in a kind, compassionate and courteous manner; responds effectively to patient questions; manages multiple priorities and heavy patient workloads with patience and confidence.

Accurately registers patients ensuring that all records entered are accurate and complete 100% of the time.

Makes use of designated script and protocol to screen patients for insurance eligibility; refer all self pay patients to Client Benefit Advocate or Y-CHIP representative prior to scheduling a follow-up visit; place calls to patients prior to appointment in order to confirm eligibility.

Answer all telephone calls in a timely, efficient, and courteous manner leading to high patient satisfaction; takes accurate and comprehensive phone messages at all times using the designated message form.

Schedules patient appointments with providers and provides accurate information to patients regarding a wide variety of programs and services; pre-registers all patients; places reminder calls to patients to confirm appointments.

Accurately charges patients without funding sources according to the CommuniCare sliding scale; Collects cash and credit payments from patients; assures that all monies are counted and balanced with receipts at the end of the designated shift with a 100% accuracy rate.

Enforces patient privacy and confidentiality guidelines with all clients; ensures that all protected health information is out of view of other patients at all times, and is secure when work shift has ended; Ensures that all protected health information is disposed of in the proper manner when required.

Assist with other administrative projects and tasks as needed.

SALARY/BENEFITS:
Compensation depends on experience.

Qualifications

Education & Experience: High school diploma and/or one year experience in a medical office, hospital or clinic. Administrative and customer service experience in a busy customer service related environment is required. Experience working in a health clinic or demonstrated commitment to low income populations preferred.

Special Skills/Equipment: Bilingual English/Spanish or English/Russian required. Computer skills proficiency including basic Windows and internal systems applications. Cash handling skills. Demonstrated ability to answer multiple phone lines simultaneously while maintaining courteous customer service skills. Must be able to accurately follow detailed protocols for appointment scheduling. Must be able to multi-task as well as demonstrate proficiency in written and verbal communications. Experience working in a health clinic or demonstrated commitment to low income populations preferred.

Expectations: Attendance and punctuality is necessary. Ability to work well with a multidisciplinary team. Ability to problem solve, and be self-motivated. Must have good customer service skills as well as a commitment to excellence and high standards. Must have good written and oral communications skills, including the ability to take accurate notes. Must have ability to manage priorities and workflow. Required to have versatility, flexibility and a willingness to work within constantly changing priorities with enthusiasm and have acute attention to detail. Expected to have strong interpersonal skills and have the ability to understand and follow written/verbal instructions. Must demonstrate a comfort level in asking people for money. Able to take direction and working independently as well as a part of a team. Required to have the ability to deal effectively with a diversity of individual’s at all organizational levels and with external customers.

Physical Requirements: *The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Ability to operate office equipment, including computer and copier equipment. Must able to sit or stand for long periods of time, with occasional walking. Ability to bend and lift up to 25 pounds. Hearing and vision required.