Head of Customer Experience Department, Strategy Division

·       Studying of innovative approaches in customer experience management in various industries and implementation of effective new practices in the company.

·       Development of customer experience strategy and providing its implementation and integration to the company’s overall strategy;

·       Providing regular metrics for customer experience measuring of the Company’s customers and a process for regular customers’ feedback collection;

·       Providing an eco-system and supporting all Company’s strategic initiatives with building customer journey maps and analyzing the impact of initiatives on customer experience indicators;

·       Ensuring a testing process of prototypes and materials, new product ideas perception by customers before the company’s products and services launch;  

·       Providing a regular studying process of customer expectations from the Company’s digital products, accompanying new digital products development for a better user experience ensuring, analyzing existing digital channels for suitability with customer expectations and its improvement measures;   

·       Implementation of cultural transformation activities to the Company’s employees in the field of customer experience and “client orientation” values.

 

At least 5 years of experience in marketing or customer experience.

Management experience for at least 3 years.

Special knowledge and skills:

·       Strategic and critical thinking

·       Effective negotiations

·       Effective management skills

·       Project management

·       Ability to manage cross-teams (10-15 people)

·       Service design and customer journey maps creation practical skills

·       Knowledge of client NPS / CSI measurements

·       Analytical skills, mathematical analysis and statistics basics knowledge

·       Coaching skills

·       Team, part of which you really want to be;

·       Work remotely or in our office, on Dehtiarivska st.;

·       Adaptation programs to help a newcomer get to grips with the company as quickly as possible;

·       One of the best in Ukraine social packages with medical insurance and help in different life situations;

·       Decent salary of course, official;

·       Endless distance learning & online trainings;

·       Professional and personal development;

·       Bonuses for quality work.

Наш кар’єрний блог –> https://medium.com/kyivstar-careers

Останні новини про нас шукайте в LinkedIn –> https://www.linkedin.com/company/kyivstar/

 

Робота в Київстар, який входить до Групи компаній VEON, вимагає від нас дотримання високого рівня ділової етики, юридичних зобов’язань, наших цінностей та Кодексу поведінки групи VEON, політик і процедур Київстар. Ми прагнемо бути чесними та відкритими, що вимагає від нас діяти етично, правдиво і сумлінно. Ми розуміємо важливість захисту Ваших Персональних даних та прагнемо використовувати передовий досвід у цьому напрямку. Натиснувши кнопку «Відгукнутися на вакансію», Ви підтверджуєте, що Ви прочитали, зрозуміли та явно погодилися з нашою Політикою конфіденційності.

 

 

Discover moments of awesomeness and our careers blog –> https://medium.com/kyivstar-careers

For the latest updates follow us on LinkedIn –> https://www.linkedin.com/company/kyivstar/

 

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