Duties and Responsibilities
Provide interpretation and translation services by gathering information, providing instruction, and facilitating clear and accurate communication.
Convey information and explains actions to clients with varying expectations, needs, cultures and languages.
Assist applicants and clients in completing and/or obtaining necessary verifications for eligibility determination.
Facilitate customer service delivery by providing services to clients such as responding to inquiries and explaining basic department procedures.
Inform and direct clients in the lobbies, waiting rooms, and self-service stations.
Promote customer service delivery through document processing and management.
Convey information and explain actions to clients with varying expectations, needs, cultures and languages.
Utilize Department systems and equipment and provide ongoing assistance and support to Social Workers.
Stay current and up to date with self-service options including but not limited to kiosks, scanning, DTA Connect, and Mobile apps.
Exchange information with internal and external contacts per existing department policies.
Provide administrative support within the local office as assigned by the supervisor.
Performs other duties as assigned in accordance with Departmental Policy.
Required Qualifications
Excellent written and oral communication skills.
Excellent reading comprehension skills.
Excellent listening skills, including the ability to ask questions to enhance communication and understanding.
Strong interpersonal skills which demonstrate the ability to work with diverse populations in multiple roles.
Ability to handle multiple priorities in a fast-paced environment.
Ability to manage high stress situations in a professional manner.
Ability to understand and apply policies and regulations.
Ability to be flexible in order to respond to changing requirements and priorities.
Ability to handle multiple responsibilities and meet various deadlines through strong organizational and time management skills.
Ability to read, write and converse with clients, colleagues and external contacts in English and Russian.
Two or more years work experience, with written and oral translation duties, in social work or social casework, claims adjudication, job placement, recruitment, employment counseling, vocational or rehabilitation counseling.
Preferred Qualifications
Knowledge of specific local office procedures and requirements.
Knowledge of continuing changes in laws, rules, regulations, programs, policies, procedures, specifications, standards and guidelines governing agency operations and assigned unit activities as they apply to this position.
Knowledge of ongoing modifications in the types and uses of agency forms.
High level personal computer skills and more in-depth knowledge of various software options.
NOTE: Selected candidates must take and pass a language proficiency examination which will test the English and Russian language reading comprehension, conversational and writing skills, and oral interpreting skills.
TO APPLY:
Please upload both Resume and Cover Letter for this position. First consideration will be given to those applicants that apply within the first 14 days.
About The Department of Transitional Assistance:
The Department of Transitional Assistance (DTA) is the state agency responsible for administering public assistance programs to low-income residents of the Commonwealth. DTA is committed to providing a high level of service to all those in need. The mission of the Department is to assist and empower low-income individuals and families to meet their basic needs, improve their quality of life, and achieve long term economic self-sufficiency. DTA serves one out of every seven people in Massachusetts – including working families, children, elders, and people with disabilities. Our services include food and nutritional assistance, economic assistance, and employment supports.
Learn more about our services and programs visit: www.mass.gov/dta
Total Compensation:
As an employee of the Commonwealth of Massachusetts you are offered a great career opportunity influencing a wide-spectrum of services to the diverse populations we serve – but it’s more than a paycheck. The State’s total compensation package features an outstanding set of employee benefits which you should consider towards your overall compensation, including:
75% state paid medical insurance premium
Dental and Vision Insurance
Flexible Spending Account and Dependent Care Assistance program
Low cost basic and optional life insurance
Retirement Savings: State Employees’ Pension and a Deferred Compensation 457(b) plan
12 paid holidays per year and competitive Sick, Vacation and Personal Time
Tuition Benefit for employee and spouse at state colleges and universities
Short-Term Disability and Extended Illness program participation options
Incentive-based Wellness Programs
Professional Development and Continuing Education opportunities
Qualified Employer for Public Service Student Loan Forgiveness Program
Pre-Hire Process:
A criminal background check will be completed on the recommended candidate as required by the regulations set forth by the Executive Office of Health and Human Services prior to the candidate being hired. For more information, please visit http://www.mass.gov/hhs/cori and click on “Information for Job Applicants.”
Education, licensure and certifications will be verified in accordance with the Human Resources Division’s Hiring Guidelines.
Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Records Law and may be published on the Commonwealth’s website.
For questions, please contact the Office of Human Resources at 1-800-510-4122 and select option #2.
Qualifications
First consideration will be given to those applicants that apply within the first 14 days.
MINIMUM ENTRANCE REQUIREMENTS: None.
REQUIRED WORK EXPERIENCE: None.
LICENSES: Based on assignment, travel may be required. Those employees who elect to use a motor vehicle for travel must have a current and valid Massachusetts Motor Vehicle Operator’s license or the equivalent from another state.
Executive Order #595: As a condition of employment, successful applicants will be required to have received COVID-19 vaccination or an approved exemption as of their start date. Details relating to demonstrating compliance with this requirement will be provided to applicants selected for employment. Applicants who receive an offer of employment who can provide documentation that the vaccine is medically contraindicated or who object to vaccination due to a sincerely held religious belief may make a request for exemption.
An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.
Official Title: Human Services Assist (A/B)
Primary Location: United States-Massachusetts-Springfield-243 Cottage Street
Job: Community and Social Services
Agency: Department of Transitional Assistance
Schedule: Full-time
Shift: Day
Job Posting: Dec 1, 2021, 11:26:56 AM
Number of Openings: 1
Salary: 46,075.90 – 62,235.94 Yearly
If you have Diversity, Affirmative Action or Equal Employment Opportunity questions or need a Reasonable Accommodation, please contact Diversity Officer / ADA Coordinator: Jennifer Barthelemy – 6173485169
Bargaining Unit: 08-SEIU – Local 509 – Social/Rehabilitation
Confidential: No
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