Human Services Specialists

Initial Posting Date:
04/22/2021

Application Deadline:
05/06/2021

Agency:
Department of Human Services

Salary Range:
$2,638 – $3,855

Position Type:
Employee

Position Title:
Human Services Specialists 1 – Bilingual-Russian – VEC Operations Support – TWO Positions

Job Description:
Job Posting

Human Service Specialist 1 – Virtual Eligibility Center Support

Oregon Department of Human Services

Self Sufficiency Program

District 03

Salem, Oregon

Bilingual/Russian

TWO Positions

This position is bilingual and requires duties to be done in both English and Russian. Job offer will be contingent upon passing test(s) evaluating your proficiency in the bilingual requirements of the position. **Bilingual differential pay is provided to positions that require to use a language other than English to fulfill their job duties within their position. Bilingual differential pay is 5% of the employee’s base pay.

When you join our team, you will work with Oregonians to support the online Oregon Eligibility system, for agency programs and resources by phone to resolve any questions or concerns. The majority of time is spent answering participant calls and conducting the necessary follow-up research or support. If interested, apply today!

We encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, and LGBTQIA+ community members. The strength of our agency lies in the diversity of our workforce and the perspectives our employees bring to their work at ODHS.

The Office of Self Sufficiency, which is part of the Oregon Department of Human Services is looking for a dedicated and compassionate individual to fill Two (2) Human Service Specialist 1/ Virtual Eligibility Center Support . This recruitment may be used to fill future vacancies.

For information about the program, please

Live, work, and play in Oregon

OUR AGENCY MISSION

“To help Oregonians in their own communities achieve well-being and independence through opportunities that protect, empower, respect choice and preserve dignity.”

ABOUT THE PROGRAM

For more information on Self Sufficiency programs please

Assist individuals with their online applicant portal eligibility account by resetting their passwords, unlocking accounts, or providing the username.

Assist individuals with setting up new accounts or disabling/deleting existing accounts.

Assist individuals by troubleshooting known errors or basic support questions.

Work with individuals to identify new errors and escalate issues to ONE Triage teams, capturing screenshots and ensuring the client is able complete the application process.

Provides specialized and technical information regarding the clients Medicaid, SNAP, TANF, or ERDC benefits. Works closely with their leads when clarification is necessary. Refers clients to other agencies outside DHS/OHA when appropriate.

Provide good customer service by ensuring information provided is given timely and accurately, responses are made in a calm, courteous and respectful manner.

Update and validate non-eligibility information across multiple systems.

Customer service by phone and/or email with participants, advocates, providers, coordinated care plans, outreach facilities, medical professionals, and agency staff.

Other duties as assigned

WORKING CONDITIONS

The work schedule for this position will be anywhere between from 7:00am – 7:00pm. Occasional overtime may be required. Long periods of sitting for data entry and phone coverage. Frequent phone contact with frustrated callers. Fast paced office environment constructed of cubicles, with frequent interruptions and noise level is sometimes high. Extensive use of computer. Priorities and procedures may change daily and requires the ability to be flexible in application of procedures. Team work and collaboration is essential to meeting business needs.

WHATS IN IT FOR YOU

Excellent benefits, including low-cost, high-coverage health insurance, generous time-off, and competitive retirement plan. We offer full medical, vision and dental with paid sick leave, vacation, personal leave and ten paid holidays per year plus pension and retirement plans .

THIS IS WHAT YOU NEED TO QUALIFY

Two years of experience either interviewing to obtain personal or technical information or substantial people contact. This experience must have involved a high volume of paperwork (e.g., assuring information on forms is complete and accurate, completing necessary documents, etc.).

College-level courses may be substituted for the experience on a year-for-year basis.

REQUIRED SKILLS

Verbal, reading, and written Russian language skills required.

REQUESTED SKILLS:
Experience handling confidential and/or sensitive information with attention to detail.

Experience executing multiple tasks concurrently and excellent time management skills.

Experience collaborating within a team environment.

Skill in reading and comprehending technical material.

Skill in verbal and written communication skills.

Skill using and/or operating office equipment (e.g. personal computers, calculators, etc.).

ADDITIONAL REQUIREMENTS

Successful candidates for this position will be subject to a computerized criminal history and abuse check. Adverse background information will be reviewed and could result in withdrawal of a conditional job offer or termination of employment.

HOW TO APPLY

External Applicants: Click on the “Apply” button and submit your application. View this video for help.

Internal Applicants (this includes Current State of Oregon employees): Apply via your employee Workday account. View this job aid for help.

Complete the application. We will not accept a position description in place of a completed application. Because of the volume of applications, we receive, we do not review any attachments that we do not ask for.

Complete the questionnaire.

Resume is optional.

After you submit your application, be sure to respond to the public records request (PRR) authorization and gender identity question. This screen will come after you submit and will complete the process. If you are an employee, the tasks will come to your Workday inbox.

If you are a veteran , the task to claim preference will come after the PRR and gender identity tasks.

Veterans: For privacy reasons , please do not attach your DD214/DD215/civil service preference letter to your application or combine it with any other required document attachments. We will ask you for your documents later in the process. (Please see below in Helpful Information).

GET NOTICED

Your candidate profile, cover letter, and resume are the perfect opportunity to highlight your interest in the position and showcase the amazing skills and experience, making you the best candidate for the position. The work experience and/or education section of your application must clearly demonstrate how you meet all the minimum and special qualifications and requested skills listed above. For additional tips, please visit the Oregon Job Opportunities page, Resources for Job Seekers .

HELPFUL INFORMATION

To receive Veterans’ Preference, you must complete the required Task that will be sent to you through Workday and will be located under your account profile. This Task will prompt you to provide the appropriate documentation for your Veterans’ Preference point selection. For questions about documentation, please visit: Veterans Resources or call the Oregon department of Veterans’ Affairs at: 1-800-692-9666.

Applicants must be authorized to work in the United States. Applicants who require VISA sponsorship will not be considered at this time.

This position is represented by the Service Employees International Union (SEIU).

For questions about the job duties or application process, please contact [email protected] Please be sure to include the job requisition number.

If you need an accommodation under the Americans with Disabilities Act (ADA) to participate in the application or selection process, please contact our ADA Office at [email protected] .

Have questions about Workday, and want some tips on understanding the state application process? Check out this link: https://www.oregon.gov/jobs/Pages/support.aspx

DHS commits to inclusive excellence by advancing equity and diversity in all that we do. We are an affirmative Action/Equal Opportunity employer and encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA+ community members, and others to help us achieve our vision of a diverse and inclusive community.