Info Services Supervisor

Position Summary
The Information Services Supervisor performs a variety of direct public service work and supervises the Information Services staff at the Cherry Lane Library to ensure they provide consistent, dynamic, and excellent customer service to library patrons. This position is responsible for the daily operations of the Information Services department including scheduling, disciplining, hiring, training, coaching, and developing staff and performs related duties as assigned. The position oversees district-wide procedures for reference services, research and information literacy. Maintains a pleasant, inviting, and safe environment and assists other departments as necessary in delivering services to the Meridian community.

The majority of work hours are spent supervising staff, ensuring the smooth operation of library services and customer service.

Duties and Responsibilities
Essential
*Supervisor

*
Coordinates the daily activities of the Information Services department, including desk and program scheduling, and is authorized to recommend and/or effect the full range of duties (with appropriate managerial review) including disciplining, correcting, motivating, and overseeing the Information Services staff. Actively promotes respect for diversity and creates an inclusive, welcoming, and respectful library atmosphere that embraces diversity.

*Customer Service

*
Makes customer focused decisions based on library policies and procedures. Responds to escalated patron concerns regarding library service. Periodically researches and evaluates user experience and creates plans for implementing, developing, and improving services. Provides excellent customer service to library patrons. Drawing upon advanced knowledge of library resources and practices, provides circulation and informational and reference assistance to a variety of patrons from diverse backgrounds, including but not limited to, reference and research help, information literacy, reader’s advisory, account help, homework help, and advanced technology assistance. Assistance may be by phone, online, or in-person. Arrives at work location on time, ready to interact with patrons and other staff.

*Administration

*
Writes and creates procedures and best practice standards utilizing knowledge of library philosophy, user experience, and workflow strategy. Coordinates reference, research and information literacy procedures with all departments and locations, delegating as needed. Conducts research and makes recommendations about library strategy. Remains current on best practices and trends in the library profession. Is engaged in professional activities through associations, committees or other organizations. Attends regular library meetings and participates in library leadership committees.

Records and Reports
Maintains accurate records, collects statistics, tracks performance measures and prepares reports related to programs and events, including attendance, outcomes, evaluation, costs, etc. as required by administration. Uses data to inform decisions. Prepares regular reports for the Assistant Director on the operations of the library.

Planning & Communication
Contributes to the effective development of services by managing multiple projects, including planning, coordinating, budgeting and resource allocation, scheduling, integrating, reporting, and supervising. Designs innovative methods of meeting public needs drawing upon current library literature, member feedback, and the library’s strategic plan. Periodically researches and evaluates user experience and creates plans for implementing, developing, and improving services.

*Operations

*
Assists with outreach and special projects. Leads special projects in accordance with the Meridian Library District strategic goals.

*Budgeting

*
Plans and presents annual budget requests and monitors all expenses in assigned budget areas. Applies for outside grants for supplemental funding as appropriate.

_Marginal

_
Performs some collection development by making recommendations and assisting with ordering.

Attends regular library meetings and represents the library at other agency meetings as needed.

Works with city, school, cultural and community groups to promote library services.

Applies for outside grants for supplemental funding as appropriate. Performs other duties as assigned.

Minimum Qualifications
Demonstrated commitment to diversity, equity, and inclusion. Experience working with teen and tween populations.
Knowledge, Skills, and Abilities: This position requires a wide knowledge of reference and research techniques, information literacy, readers advisory, technology and library collections. Proficient with standard Microsoft applications (including Office applications), online library automation system and online searching. Understands the role of technology in providing library services and is proficient in that technology. Ability to learn and adapt to new software and equipment technologies. Advanced understanding of public libraries and library services as well as knowledge of modern trends and best practices.

The job requires persuading or gaining cooperation and acceptance of ideas and/or the resolution and/or negotiation of conflicts; the job has significant accountability for ensuring customer satisfaction. The incumbent understands and communicates knowledge of customers’ priorities and needs.

Knowledge of managerial policies, practices and controls. Ability to provide clear, concise oral and written communication. A problem solver with strong organizational, leadership and interpersonal skills. Proficient in event planning and project management. Ability to foster and sustain partnerships. Ability to establish, measure, and evaluate program outcomes. Proficient in creating and administering surveys and other evaluation tools.

Provides exemplary customer service and maintains a favorable public image of the library. The incumbent has a desire to work in a public service role. Has excellent interpersonal skills and the ability to communicate effectively and appropriately with people from diverse backgrounds, including youth, families, adults, older adults, volunteers, and coworkers. Builds and maintains positive working relationships with individuals at all levels of the organization and fosters positive partnerships with outside organizations.
Experience: 3-5 years of work experience in a library setting. Experience working with diverse populations of all ages.

Education: Master’s in Library Science or Master’s in Library Information Science from an American Library Association (ALA) accredited institution or equivalent experience.

Training, Licenses, or Certifications: Valid driver’s license in good standing or the ability to obtain one.

Supervisory Responsibility: Supervises Information Services department staff.

Preferred Qualifications: 1 year of supervisory experience and bilingual, preferably Spanish-English, Russian-English or other languages. Proficiency in Excel and library system and reporting modules. Experience providing and modeling exceptional customer service, a demonstrated user-centered philosophy. Demonstrated experience engaging populations from diverse backgrounds and age groups. Experience teaching information literacy.
Working Conditions
Physical Requirements: The job requires the employee to frequently sit, stand, walk, twist/turn, and maintain flexibility; constantly hear, listen, and see; perform manual dexterity movements; occasionally stoop/bend; and seldom kneel, squat, crouch, crawl, and balance. Must be able to lift and carry 10-25 lbs; reach at, above, and below shoulder height; grasp objects weighing 10-25 lbs; pull and push objects weighing 50 lbs.

Mental Requirements: The job requires the employee to read, write, perform clerical duties, comprehend and use perception, perform alphabetical and numerical sorting/filing, and perform basic and complex math.

Technology, Equipment, and Devices: The job requires the employee to regularly operate and exhibit proficiency with computers and commonly used Microsoft applications, library systems and databases, email and cloud environments, and social media. The job requires the employee to operate and occasionally troubleshoot general office equipment as well as smartphones, tablets, e-readers, gaming equipment, and new consumer technology. This position requires operation of a vehicle on behalf of the District.

Work Environment: The job requires the employee to be subjected to repetition, working alone, working around others, working remotely, verbal contact with others, face-to-face contact, and inside environments.
Expected Hours of Work: The job requires the employee to work a varied schedule, including days, evenings, and weekends (Saturday and Sunday). Position schedule is subject to change at any time at the discretion of management. Occasionally works over 40 hours per week.

Expected travel: The job requires some travel for local and national training, conferences, and outreach activities.

Disclaimers: The above job description is not intended as, nor should it be construed as, exhaustive of all responsibilities, skills, efforts, or working conditions associated with this job. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed. Management reserves the right to assign or reassign duties and responsibilities to this position at any time.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.
Meridian Library District is an Equal Opportunity Employer. Hiring and employment practices are done without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, or disability. In addition, preference in employment may be given to veterans who qualify under state and federal laws and regulations.

Location: 1326 West Cherry Lane

USA

Meridian

83642, Meridian, ID 83642

Job Type: Full-time

Pay: $23.32 per hour