Job Essentials
1. Provides complete and accurate interpretation for patients, families, and facility/hospital staff in order to facilitate communication.
2. Uses communication methods appropriate for patient developmental age and mental condition.
3. Assists patients/families and staff with sight interpretation of forms and is familiar with most commonly used medical terminology.
4. Demonstrates cultural sensitivity and renders unbiased interpretation to ensure an accurate exchange of information.
5. Adheres to accepted norms of professional ethics and Standards of Practice for Medical Interpreters, as well Intermountain Policies, Title VI, ADA, Section 1557 of the ACA, HIPAA and Joint Commission requirements.
6. Manages time productively, displaying a proactive approach to the job. Responds to requests (pagers/calls/Vocera, etc.) in a timely manner, even when actively interpreting, and provides staff an estimated time of arrival for interpretation assignments. Refers staff to phone or video interpretations per guidelines.
7. Assists patients, families, guests, and facility/hospital staff in understanding provided services. Recognizes and troubleshoots patients/guests problems and requests, including external and internal phone calls. Identifies learning needs for limited English proficiency (LEP) patients and families, and provides alternatives for patient/family understanding.
8. Coordinates interpretation assignments. Keeps timely, accurate records of all interpretation encounters.
9. Uses computer, software, and internet tools for translation, research, data entry, and other communication purposes within the work environment.
10. Demonstrates proficiency as a translator from the source language to the target language and vice versa, and completes translation assignments in a timely manner and with a high degree of accuracy.
11. May perform supplier invoice audits, as well as produce monthly and annual reports.
12. Assists in the process of identifying, recruiting, and tracking Qualified Bilingual Staff (QBS). Participates in the training of QBEs, interns, and staff interpreters.
13. Identifies educational needs and assists in the development and implementation of educational resources for hospital staff regarding access to, and compliance with, interpretation services, ADA, Title VI, section 1557 of the ACA, and cultural competency.
14. Evaluates supplier’s performance and compliance with facility/Intermountain policies.
15. Manages relations with assigned units, rounding with managers to determine equipment and educational needs for language services, and encourages open, flexible communication with coworkers, hospital personnel and physicians to create a positive team environment and a seamless service delivery.
Minimum Qualifications
Bachelor’s degree; or two years of college and two years of experience as professional medical interpreter. Degree must be obtained through an accredited Institution. Education is verified.
Utah Certification for Medical Language Interpreters, Tier 1 for applicable languages (Spanish, Mandarin, Catonese, Korean, Vietnamese, Russian, Arabic), or Tier 2 for other languages.
Successful completion of Bridging the Gap: Training for Medical Interpreters Course, or equivalent accepted by either The National Board of Certification for Medical Interpreters (NBCMI) or the Certification Commission for Health Care Interpreters (CCHI).
Bachelor’s degree. Education must be obtained through an accredited Institution. Degree will be verified,- or -Two years of college and two years of experience as professional medical interpreter.
Successful completion of Intermountain’s medical interpretation exam.
Demonstrated excellent oral and written command of both source and target language, as to reach an ‘Advanced Professional Performance’ or level 4 in the ILR scale (or equivalent as approved by Manager).
Demonstrated ability to perform consecutive, simultaneous and sight translation with a high degree of accuracy in both languages.
Demonstrated excellent command of technical translation skills of both source and target language. Able to perform written translations from source to target language and from target to source language with a high degree of accuracy in both languages.
Demonstrated knowledge of advanced medical terminology in source and target language(s), and knowledge of medical procedures.
Demonstrated ability to work effectively in a fast paced, high pressure and constantly changing environment.
Demonstrated linguistic and cultural competence in both oral and written communication.
Successful completion of Bridging the Gap: Training for Medical Interpreters Course, or equivalent accepted by either The National Board of Certification for Medical Interpreters (NBCMI) or the Certification Commission for Health Care Interpreters (CCHI).
Preferred Qualifications
ATA Certification
National Healthcare Interpreter Certification (CHI)
Two or more years of relevant work experience as a staff medical interpreter or translator.
Completion of college-level medical terminology course.
Completion of college-level human anatomy and physiology course.
Physical Requirements:
Hearing/Listening, Speaking
Location:
Intermountain Medical Center
Work City:
Murray
Work State:
Utah
Scheduled Weekly Hours:
40
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