Assistant Manager – Front Office (preferably russian/german/chinese speaker)

Summary

Position Summary:

The Assistant Manager Front Office supports the Front Office Manager in overseeing the daily operations of the front office, including guest services, reservations, and front desk operations. This role ensures a high standard of guest satisfaction, staff supervision, and efficient coordination with other departments.

Key Responsibilities:

• Assist in managing day-to-day operations of the front office to ensure smooth and efficient service.
• Supervise front desk team members, including training, scheduling, and performance evaluations.
• Handle guest check-ins, check-outs, and resolve guest issues or complaints promptly and professionally.
• Ensure adherence to hotel policies and procedures, including safety and security.
• Monitor room inventory, reservations, and coordinate with housekeeping and maintenance for room readiness.
• Support the Front Office Manager in preparing reports, maintaining budgets, and achieving departmental goals.
• Manage VIP arrivals, special requests, and ensure personalized guest service.
• Oversee cashiering and billing processes to ensure accuracy and compliance.
• Promote up-selling of rooms and hotel services to maximize revenue.
• Lead by example in delivering exceptional customer service standards.

Requirements:

• Diploma or degree in Hospitality Management or a related field.
• Minimum 2–3 years of experience in Front Office, with at least 1 year in a supervisory or assistant managerial role.
• Strong leadership, communication, and interpersonal skills.
• Proficient in property management systems
• Ability to work under pressure and in a fast-paced environment.
• Excellent problem-solving and conflict-resolution abilities.
• Flexibility to work in shifts, including weekends and holidays.

Preferred Qualifications:

• Multilingual abilities are a plus. (e.g., Russian, German, Chinese speaker).
• Prior experience in a luxury or five-star hotel environment.

Qualifications

• A true desire to satisfy the needs of others in a fast paced environment.
• Refined verbal and written communication skills.
• Previous front office supervisory/team leader experience preferred, in a luxury hospitality company.
• Experience working with Opera is required.
• Ability to work a flexible schedule.
• German/Russian/Chinese language will be ideal.

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