Ria Money Transfer
Description
Ria Money Transfer, a business segment of Euronet Worldwide, Inc. (NASDAQ: EEFT), delivers innovative financial services including fast, secure, and affordable global money transfers to millions of customers along with currency exchange, mobile top-up, bill payment and check cashing services, offering a reliable omnichannel experience. With over 600,000 locations in nearly 200 countries and territories, our purpose remains to open ways for a better everyday life.
We believe we can create a world in which people are empowered to build the life they dream of, no matter who they are or where they are. One customer, one family, one community at a time.
About This Role
As a Helpdesk technican, in Technical Support team, your role will be delivering high-quality customer service and efficiently resolving basic technical issues.
Roles & Responsibilities
- Provide Level 1 IT support in Polish and Italian via phone and email
- Troubleshoot basic hardware, software, and connectivity issues
- Handle user inquiries related to web tools and platforms
- Deliver professional, empathetic, and effective customer service
Position Requirements
- Fluency in Polish (spoken and written) – required
- Fluency in Italian (spoken and written) – required
- English or any additional language is a plus
- Previous experience in Helpdesk, IT support, or customer service
- Basic knowledge of IT systems, including browsers, email clients, and web-based tools
- Experience with ticketing systems (e.g., Zendesk) is a plus
Perks & Benefits
- Health & Security:Medical Insurance
- Recognition and Rewards:Annual recognition events and performance-based incentives
- Team events:Work hard, have fun
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