Order Management – Management Trainee – English – hybrid Iasi

Ready to shape the future of work?

At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

We are inviting you to apply for the role of Order Management – Assistant Manager – English – hybrid Iasi

Responsibilities

Customer & Order Management

• Supervise the complete order lifecycle, ensuring accuracy and timeliness from order receipt to delivery and invoicing.
• Serve as the escalation point for customer complaints, delivery issues, or order discrepancies.
• Monitor customer satisfaction metrics and implement corrective actions when needed.
• Ensure compliance with customer-specific requirements, contracts, and service level agreements (SLAs).
• Coordinate with customer service teams to ensure consistent communication and service quality.

Reporting & Documentation

• Develop and maintain dashboards to track order status, fulfillment rates, and backlog trends.
• Analyze order patterns and provide insights to support demand planning and inventory management.
• Prepare monthly and quarterly business review reports for internal and external stakeholders.
• Ensure documentation aligns with internal audit and regulatory compliance standards.
• Maintain SOPs (Standard Operating Procedures) and ensure they are up to date.

Cross-functional Support

• Liaise with Supply Chain, Procurement, and Production teams to align order fulfillment with inventory and manufacturing schedules.
• Collaborate with IT to support ERP/system enhancements, testing, and troubleshooting.
• Support Finance in resolving billing, credit, and payment issues related to orders.
• Participate in cross-functional projects such as system migrations, new market entries, or product launches.
• Ensure alignment between commercial teams and operations on order priorities and constraints.

Team Collaboration & Training

• Mentor and support junior team members, fostering a culture of accountability and continuous learning.
• Conduct regular team meetings to review performance, share updates, and align on goals.
• Identify training needs and organize workshops or knowledge-sharing sessions.
• Promote a collaborative environment that encourages feedback and innovation.
• Support workforce planning and resource allocation during peak periods or special projects.

Process Improvement & Innovation

• Lead initiatives to streamline order processing workflows and reduce manual interventions.
• Identify automation opportunities (e.g., EDI, RPA) to improve efficiency and accuracy.
• Monitor industry trends and benchmark best practices to enhance operational excellence.
• Implement feedback loops to capture lessons learned and drive continuous improvement.
• Collaborate with digital transformation teams to pilot and scale new tools or platforms.

Management & Leadership

• Strategic Oversight: Support the Order Management Manager in defining team goals, KPIs, and strategic initiatives aligned with broader business objectives.
• Performance Management: Monitor team performance, conduct regular reviews, and provide constructive feedback to ensure high productivity and service quality.
• Resource Planning: Assist in workforce planning, including shift scheduling, workload balancing, and capacity forecasting.
• Risk Management: Identify potential risks in the order-to-cash process and implement mitigation strategies.
• Compliance & Governance: Ensure adherence to internal policies, SOX controls, and external regulatory requirements.
• Stakeholder Communication: Represent the order management function in leadership meetings, project updates, and cross-functional reviews.
• Crisis Management: Lead the team during high-pressure situations such as system outages, product recalls, or supply chain disruptions.
• Change Management: Support the implementation of new systems, tools, or processes by managing communication, training, and adoption within the team.

Qualifications we seek in you!

Minimum Qualifications

• University degree required (preferably in Economics, Business, Supply Chain Management, or related fields)
• Advanced proficiency in English (C1)
• Extensive experience with SAP (SD/MM modules) and advanced Excel (pivot tables, macros, data analysis)
• High level of people management skills due to the variety of collaboration partners across internal and external stakeholders
• Experience in Order-to-Cash (OTC), Order Management, Supply Chain, or Logistics, with demonstrated ownership of complex processes.

Preferred Qualifications

• Experience leading cross-functional projects or initiatives in a multinational or matrixed environment.
• Strong analytical and problem-solving skills, with the ability to interpret data and drive strategic decisions.
• Proven track record of process optimization, automation, or digital transformation in order management.
• High level of people management skills due to the variety of collaboration partners across internal and external stakeholders
• Excellent stakeholder management and influencing skills across business units and geographies.

Why join Genpact?

• Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation
• Make an impact – Drive change for global enterprises and solve business challenges that matter
• Accelerate your career — Get hands-on experience, mentorship, and continuous learning opportunities
• Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness – built on a foundation of integrity and inclusion – allow your ideas to fuel progress.

Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up. Let’s build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a ‘starter kit,’ paying to apply, or purchasing equipment or training.

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