Process Excellence Expert

What we do

At Cognizant, we are dedicated to helping the world’s leading companies build stronger businesses — helping them go from doing digital to being digital.

In Poland, our offices are located in Gdansk, Wroclaw, and Kraków. With the capacity to support various clients, we offer a world of opportunities for both professionals and graduates. You can expect five-star training, a chance to realize your career goals and a range of benefits. Be Cognizant!

About the team

The Transformation Team works closely with the Operations Team to support strategic initiatives and drive performance improvements. They actively participate in lead discussions, analyze current operational matrices, and identify areas for optimization and automation. Comprising Lean Six Sigma professionals — including Green Belt Team Leads and Black Belts — the team operates across multiple regions, including India, the UK, and the US, bringing a global perspective to continuous improvement efforts.

About the role

• Drive continuous improvement culture through training, co-ordination and implementation of principles of Lean/Six Sigma in day-to-day operations in KPO/BPO.
• Lead process optimization initiatives as a project lead and mentor the green belt projects parallelly with operations/delivery/client.
• Well versed with basic and advanced project management methodologies and problem solving techniques.
• Understands and articulates problems/issues in a timely and accurate manner from the delivery/operations teams.
• Prepare business cases, project charters, Automation Assessments (RPA), Business Requirement Documents, (BRD) and use cases.
• Participate in exploring solutions for problems and process bottlenecks.
• Actively contributes to change implementation initiatives on the floor.
• Reports issues related to problems/opportunities to transformation leaders.
• Play pivotal role in executing transformation governance model to build the continuous improvement culture

Skills and experience

• Demonstrated ability to lead and mentor Green Belt projects in collaboration with operations, delivery teams, and clients.
• Proven experience in driving continuous improvement initiatives within KPO/BPO environments using Lean and Six Sigma methodologies.
• Strong knowledge of both basic and advanced project management frameworks and problem-solving techniques.
• Proficient in preparing business cases, project charters, BRDs, automation assessments (RPA), and use cases.
• Hands-on experience in analyzing process bottlenecks and contributing to solution design.
• Effective communicator with transformation leaders regarding improvement opportunities and project progress.

We offer:

• Opportunity to be part of a global organization focused on development;
• Open-minded and multinational environment;
• Training & development opportunities including language courses;
• Professional development and a clear career path,
• Extensive benefits package: Multisport Card, Lux Med medical healthcare including dental care, life insurance, and cafeteria benefits.

For more information about Cognizant, visit https://www.cognizant.com/en-pl/

If you are looking for another opportunity and are interested in the company, do not hesitate to apply online!

We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.

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The Cognizant community:

We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.

• Cognizant is a global community with more than 300,000 associates around the world.
• We don’t just dream of a better way – we make it happen.
• We take care of our people, clients, company, communities and climate by doing what’s right.
• We foster an innovative environment where you can build the career path that’s right for you.

About us:

Cognizant is one of the world’s leading professional services companies, transforming clients’ business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2024) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com

Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.

Disclaimer:

Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.

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