Risk and Compliance Specialist I (Fraud Managed Services)

About the Role

At Uber, providing outstanding support that establishes trust is a core feature of our product experience. We invest in it and believe in providing the highest quality service driven most efficiently. We help people resolve their issues and turn unhappy users into our strongest evangelists. The right candidate is always looking for outstanding and exciting ways to solve problems with exceptional support and communication, ensuring that problems are resolved promptly while developing trustworthy relationships with our community!

Our Fraud Managed Services team is dedicated to the prevention of fraudulent and illicit behavior. We ensure this by implementing investigations and manual reviews of accounts, orders, trips and identities.

We are currently looking for candidates with an analytical mentality, who love to dive into details and are ready to go above and beyond to prevent fraudulent activities and mitigate financial losses to join our Fraud Managed Service team.

What You Will Do:

• Conduct manual case by case reviews on earners accounts in order to surface illegitimate and high-risk activities (90% of workload)
• Work with high-impact and brand safety-related issues in a responsible way by tailoring your approach to different scenarios
• Summarize findings from your investigations into trends and recommendations when required
• Work cross-functionally within the Krakow office, with regional coordinators in EMEA

What You Will Need:

• Utmost attention to detail and willingness to dig into the rabbit hole to understand the situation when standard methods and procedures do not produce results
• Proficiency in written and spoken English is required!
• Very good written communication skills
• Experience in fraud/compliance investigation is a big plus but not required.

We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let’s move the world forward, together.

Offices continue to be central to collaboration and Uber’s cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.

• Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to [email protected].

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