Site Reliability Engineer

Are you passionate about the chance to bring your skills to a world-class content-driven technology organization? If yes, come join our team and develop your career with our growing global center in Gdansk, Poland.

We have had a presence in Gdansk since 2019, with our campus providing access to the accessibility, culture, and diversity of the Tricity (Gdańsk, Gdynia, and Sopot) metropolitan area, plus the beauty of being on the Baltic Sea and close to lush forests.

The CIO (Chief Information Office) organization in Thomson Reuters provides shared capabilities spanning Service Management, Digital Commerce, Platforms Engineering, and Architecture. The CIO organization is driving a change to bring closer alignment of the technology work we do, to the product and business outcomes. The services from CIO are delivered through a shared capability model and implemented by a strong, talented, diverse set of global teammates. Through the use of modern technology, platforms and services, and closer alignment to business stakeholders, we maintain a focus on customers, while making it easier for our internal consumers to use our services. Gdansk is the home of Service Management and is at the epicenter of how we manage our customers’ experience.

The Global Command Center (GCC) team is a new technology team within the IT Service Management organization responsible for driving technology and business teams to address and prevent customer facing issues in Thomson Reuters suite of applications. Main application / technology services provided by the team: application observability, event & incident management, troubleshooting, knowledge creation, automation.

This role is a technology leadership role with no direct reports. However, they will provide oversight and coaching to engineers. Additionally, they will analyze chronic and major issues, design solutions in partnership with the product and IT Service Design teams, build, test, operationalize tools and applications, and act as an escalation for GCC engineers.

Join our team today and you can bring your innovation, knowledge, and curiosity to create technology that powers the world’s most informed professionals.

About the Role

In this opportunity as Service Reliability Engineer you will:

• Deliver technical solutions for a single product and/or participates in complex projects
• May lead and be accountable for straight-forward projects that are not complex in nature
• Operates with a moderate level of guidance and direction
• Immediate project or QA/Software Development Engineer team
• Engage with cross-functional teams to execute
• Write new software, makes modifications to existing software, or integrates software applications and modules in accordance with agreed-upon specifications.
• Ability to understand low-complexity business requirements and translate them into coding
• Actively participates and collaborates in meetings, processes, agile ceremonies and interaction with other technology groups.
• Ability to interpret code and solve problems based on existing good practices and standards
• Participates in the code review process for learning purposes
• Acts on the correction of incidents identified by the continuous code quality inspection tool
• Need for moderate guidance and review in carrying out activities
• Executes on provided design
• May provide technical support to operations or other development teams
• Creates and maintains all required technical documentation / manual related to assigned components to ensure supportability.
• Makes suggestions for problem solutions or software enhancements, which will typically be reviewed by a more senior developer.
• Implements solutions as directed within standards
• Participates in project planning sessions with team members to analyze development requirements, provide design options, and provide work breakdown and estimates of work.
• Provides status updates for own scope of work within projects.
• Participates in internal team and status meetings.
• Develops software using disciplined software development processes, adhering to team/company standards and software best practice guidelines, and corporate policies.
• Explains difficult issues and obtains agreement as needed
• Support the support team in resolving customer issues and remote access

Business Acumen

• Establishes and maintains ongoing relationships with customers
• Understands the markets we serve, our products and customers along with their needs and priorities
• Knowledge of business rules related to the company’s products
• Able to review and understand business, functional, technical and/or project requirements
• Business knowledge related to the products in which we operate
• Performs root cause analysis of problems with some complexity

Leadership

• Understands product strategy & objectives. Aligns Software Development Engineering work accordingly.
• Addresses routine objections and concerns with limited support; knows when escalation is needed
• Creates operating mechanisms to ensure all voices are heard within the project team; commits to team decisions once made.
• Identifies opportunities to improve business and technology processes
• Shares information clearly and articulately via all mediums to all audiences
• Actively participates and collaborates in meetings, processes, agile ceremonies, and interaction with other technology groups
• Learns and adapts; bounces back from setbacks.

About You

You’re a fit for the role of Service Reliability Engineer – Global Command Center if your background includes:

• 3-5 years of experience.
• Good understanding of Unix/Linux, Windows administration
• Experience in working on any public cloud like AWS, Azure
• Proficiency in the following general areas: Java (Java 1.7/Java 1.8), Javascript, Python, Jenkins, ServiceNow, MSTFS/ADO and/or Github experience providing technical support to Enterprise networks.
• Good understanding of database technologies
• Programming/Scripting languages such as Python, Perl,Powershell, Java / J2EE, HTML.
• Experience working with logging tools (ex- Logstash and/or Kibana) and monitoring tools like Datadog
• Security.
• Hands on experience in implementing an DevOps pipeline using Jenkins and the AWS CI / CD tool sets.
• A proactive approach to spotting problems, areas for improvement, and performance bottlenecks.

#LI-AK2

What’s in it For You?

• Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.
• Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.
• Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.
• Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.
• Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.
• Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.
• Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

About Us

Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news.

We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.

As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here.

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More information about Thomson Reuters can be found on thomsonreuters.com.

We welcome applications to our full-time vacancies from all citizens who have been granted protection within the territory of the Republic of Poland under the EU Temporary Protection Directive (subject to proof of status). This is inclusive of:

• Ukrainian citizens and their family members residing in Ukraine before 24 February 2022
• Third country citizens and stateless persons and their family members with international or equivalent national protection in Ukraine, who had a valid residence permit in Ukraine on 24 February 2022
• Citizens of other third countries who were permanent residents in Ukraine on 24 February 2022 in accordance with Ukrainian regulations and who cannot safely and permanently return to their country

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