Track & Trace Specialist

The Role

At Imperial Brands, our Coding & Tracking (C&T) processes are fundamental to how we operate. With over 85% of our product volume relying on compliant C&T systems, this role is critical to ensuring we can produce, distribute, and sell across 50+ regulated markets.

As a Track & Trace Specialist, you’ll be the anchor point between operations, compliance, and IT keeping our systems running, solving issues before they escalate, and driving continuous improvement.

Imperial Brands is a dynamic, international business with over 25,000 employees worldwide. We are proud to foster an inclusive and collaborative culture, where diverse perspectives drive innovation and growth.

Principle Accountabilities

• Provide functional support and consultancy for Track & Trace systems across manufacturing and supply chain operations.
• Investigate and resolve operational incidents, implementing corrective and preventive actions.
• Monitor system performance and create compliance and efficiency reports to identify improvements.
• Own and operate designated C&T processes, including configuration, user support, and training.
• Maintain documentation and knowledge assets, ensuring best practices are shared across teams.
• Support Track & Trace projects and deployments, from upgrades to process transitions.

Skills and Experience Required

• Experience in manufacturing, supply chain, compliance, or system/process support (FMCG, pharma, tobacco, or regulated industries preferred).
• Hands-on exposure to SAP/ERP or similar.
• Strong analytical and root-cause problem-solving abilities.
• Effective cross-functional communicator, able to collaborate with both operational and technical teams.
• Fluent in English (additional languages like Polish or German are an advantage).
• Self-driven and structured, with the ability to manage responsibilities independently.

What We Offer

In return for playing your part in building our future, you will receive a comprehensive compensation package with salary, bonus scheme and further benefits as well inspiring places to work and collaborate with purpose. Here at Imperial we will give you the opportunity to grow and learn, innovate at pace and be a part of our purpose to forge a path to a healthier future for moments of relaxation and pleasure for our consumers.

Everyone Belongs

Everyone belongs in Imperial. We are proud of being a truly inclusive organisation. We encourage and welcome applications from people of all ages, genders, ethnicities, nationalities, disabilities, sexual orientation, religions or beliefs and of neuro divergence. We give fair and equal consideration to all our applicants. Please contact us at [email protected] to let us know if we can provide support in helping you complete an application and/or attend an interview.

About Us

We’re a truly international company, fourth largest in our industry and operating across 120 markets. An inclusive, innovative global FMCG business supported by 25,000 employees. As we embrace a new era of growth, we are transforming. Our ways of working and culture are driven by a challenger mindset, constantly questioning the status quo where people can bring their best selves to work. Our agility and collaboration are driving our ambitions, innovation and success all supported by our award-winning development programmes that creates exciting and rewarding career opportunities for all. Encouraging inclusion at local levels and supporting a developing and robust diversity agenda globally, we’re fully committed to creating and maintaining an environment that celebrates and respects difference.

As a matter of policy, Imperial Tobacco or its subsidiaries never requests or requires payment as part of any recruitment process.

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