Trust & Safety – Assistant Vice President – English

Ready to shape the future of work?

At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

Inviting applications for the role of Trust & Safety – Assistant Vice President – English

Assistant Vice President Trust & Safety Bucharest will own end-to-end client service delivery and P&L for one or multiple clients within Europe region, by working closely with client CXOs and process owner, Genpact operating teams, and global relationship managers for key accounts.

Responsibilities

• Responsible for the delivery of business process management services to ensure customer satisfaction and increased revenue through client upsell.
• Collaborate and work globally with other Genpact business leaders and functional leaders to create and commercialize existing and new product offerings.
• Take the lead in working with digital teams on introducing breakthrough technology solutions into operations.
• Run allocated operations to achieve/exceed P&L expectations.
• Use lean six sigma framework to drive continuous performance improvement.
• Manages the transformation agenda, growth, or decoupling/pullback topics, ensuring proper change management across all levels in the organization and across stakeholders.
• Implement appropriate mechanisms to identify, understand and remove performance gaps and/or performance breakthroughs. Develop and implement improvement plans to close performance gaps.
• Collaborate in new deals process including finding solutions, pricing, due diligence, transition, and stabilization.
• Developing strategies for winning and transitioning new deals while running and growing the existing relationships
• Collaborates outside the company with client representatives, as well as within the business community, to the best interest of all stakeholders.
• Collaborates with internal departments (HR, training etc.) to implement and advertise the company policies in the HR area.
• Bring in external perspectives and evolving practices in operational processes.

Qualifications we seek in you!

Minimum Qualifications / Skills

• Progressive management and leadership of project and implementation teams;
• Previous experience in a Trust and Safety/BPO/Call Center/Shared Services environment
• People Management – Coaching and Mentoring skills;
• Proven experience in leading large teams (100+ people)
• Project Management skills (time and budget control)

Preferred Qualifications/ Skills

• University graduate
• MBA would be an advantage
• high work ethics, passionate people leader
• Continuous learning attitude, willing to stay modern
• Resilience and continuous adaptation to change, leads and handles change and transformation
• Data driven, with well-articulated thoughts and good influencing skills.
• Able to work successfully in a multicultural team and in matrix organizational setting.

What can we offer?

• Attractive salary
• Consistent job openings with secure employment agreements
• Work in a multicultural and diverse environment with employees from over 30 countries
• Genpact supports professional trainings and great career development opportunities
• Free access to our award-winning learning platform
• Comprehensive benefits package including life and medical insurance, additional vacation days, partner discounts, and more country-specific perks

Why join Genpact?

• Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation
• Make an impact – Drive change for global enterprises and solve business challenges that matter
• Accelerate your career — Get hands-on experience, mentorship, and continuous learning opportunities
• Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness – built on a foundation of integrity and inclusion – allow your ideas to fuel progress

Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.

Let’s build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a ‘starter kit,’ paying to apply, or purchasing equipment or training.

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