KERING Quality Supervisor

Summary

A global Luxury group, Kering manages the development of a series of renowned Maison’s in Fashion, Leather Goods, Jewelry and Watches: Gucci, Saint Laurent, Bottega Veneta, Balenciaga, Alexander McQueen, Brioni, Boucheron, Pomellato, Dodo, Qeelin, Ulysse Nardin, Girard-Perregaux, as well as Kering Eyewear. By placing creativity at the heart of its strategy, Kering enables its Maison’s to set new limits in terms of their creative expression while crafting tomorrow’s Luxury in a sustainable and responsible way. We capture these beliefs in our signature: “Empowering Imagination.”

Job Description

Your Opportunity

The Quality Supervisor is responsible for maintaining exceptional quality repairs standards to maximize customer satisfaction as part of Kering Americas’ After Sales and Repair Center located in Wayne, New Jersey.

The Quality Supervisor is the main technical point of contact of Kering Americas’ warehouse and third-party logistics company for all quality controls in place for identifying non-sellable items on returning processes and item customization activities. The role produces simple procedures and guidelines for the achievement of quality expectations.

How you will contribute

Support all processes related to After Sales Service, Repair Center management and warehouse return checking to ensure quality standards and customer satisfaction

Communicate with internal brand clients on repaired, finished products and spare parts used

Identify and implement process and quality improvements for Repair Center

Provide continuous training to all Repair Center staff on new repair guidelines identified by global headquarters

Maintain After Sales and Repair Center materials inventory and stock management, including machinery service and maintenance

Monitor return processing with third-party logistics company to align on quality brand guidelines

Support item customization processes identified by internal brands

Who you are

3+ years’ work experience in After Sales Services and/or Repair Center

Bachelor’s Degree or relevant experience preferably in fashion

Strong customer orientation and communication skills

Exceptional attention to detail and accuracy

Ability to work independently, multi-task and work well under pressure in a fast-paced working environment

Problem solving skills

Bilingual is a plus (Spanish, Russian or Mandarin / Cantonese / Simplified Chinese)

Job Type

Regular

Start Date

2021-06-01

Schedule

Full time

Organization

Kering Americas Inc