Member Experience Specialist

Overview:
The challenges of affordable healthcare continue to create new opportunities. Elderplan and HomeFirst, our Medicare and Medicaid managed care health plans, are outstanding examples of how we are expanding services in response to our patients’ and members’ needs. These high-quality healthcare plans are designed to help keep people independent and living life on their own terms.

Responsibilities:
Under the supervision of the Assistant Director, Member Services Initiatives, and the Member Experience Supervisor, will manage member engagement outreach initiatives to directly inform and influence member satisfaction and Elderplan’s customer service ratings. The Member Experience Supervisor will use their customer service skills, patience, knowledge, understanding, and compassion to answer members’ concerns.

Qualifications:
Bachelor of Arts, Bachelor of Science in one of the following: fine arts, liberal arts, or counseling

Some work experience in community based organization, call center or member engagement a plus

Excellent interpersonal, organizational communication and analytical skills

Computer literacy with proficiency with Microsoft Office products is required

Bilingual (English/Russian) is required.