Member Services Representative

Overview:
The challenges of affordable healthcare continue to create new opportunities. Elderplan and HomeFirst, our Medicare and Medicaid managed care health plans, are outstanding examples of how we are expanding services in response to our patients’ and members’ needs. These high-quality healthcare plans are designed to help keep people independent and living life on their own terms.

Responsibilities:
You will:
Manage high volume incoming calls, and emails

Problem solve and research solutions for the caller

Log all calls into computer with details of the call

Work within multiple systems with dual screen monitors

Maintain a professional dialogue while handling difficult situations with callers

Qualifications:
High School Diploma

Minimum 6 months call center experience

Microsoft Word

Excellent skills in telephone communication and a professional demeanor

Ability to manage multiple tasks and work consistently in a fast-paced environment

Bilingual (Russian, Spanish, and Chinese) a plus