The Canadian Mental Health York Region and South Simcoe branch (CMHA-YRSS) is continuing to provide much-needed mental health services. As an organization, we are protecting our staff through supporting either working from home, or physical distancing, and other public health directives for essential services staff working on-site. Rest assured that your well-being is our top priority and we have appropriate health and safety measures in place at each stage of the recruiting process and throughout our operations.
We are hiring two (2) Office Assistants!
As we continue to grow our team, we are looking for two Office Assistants to join our passionate, dedicated, and “BRAVE” team! If you are interested in bringing your experience to an innovative, award winning organization that is continuing to grow and expand, please continue to read further.
Closing Date: March 29, 2021
Two positions: 35 Hours per Week, Evening Hours and Weekends may be required
1 – Permanent, Full-Time
2 – One Year, Contract Full-time
Health Benefits: Included for both positions. Generous paid time off including vacation, sick, personal days.
Competition #: 2021-016
Location: In accordance with current public health directives, training will be available both remotely (i.e., via teleconference and videoconferencing technologies) as well as onsite while respecting physical distancing.
One Year Contract position will be working primarily in our Vaughan Office (8271 Keele St. Vaughan, ON)
Permanent position will be working primarily in our Aurora Office (15150 Yonge Street, Aurora, ON)
For both positions, you may be required to travel to other CMHA offices within York Region & South Simcoe.
Job Profile:
Vaughan Office:
What started as a Mental Health Service in York Region and South Simcoe, has now transitioned to proudly serving residents across the Province of Ontario. As we continue to grow our team, we are looking for a new Office Assistant to join our passionate, dedicated, and “BRAVE” team!
The Office Assistant, works with a team of other Office Assistants. This position is the first point of contact, over the telephone, for clients and the general public, responding to questions and directing queries to BounceBack Coaches or other resources, as appropriate. This position is responsible for screening and processing a high volume of program referrals and communicating with medical offices through written or verbal correspondence. The Office Assistant leads the completion of a weekly statistical report of Coach caseloads and maintains a register of referral allocation. The position is responsible for updating electronic client records, ensuring referral information is up-to-date, and the logging of appointments and client/doctor communication. Attention to detail and accuracy are paramount for this position.
The Office Assistant assists with client bookings when unforeseen absences arise, reassigning cases and contacting participants to ensure continuity of service. They are responsible for creating program packages, processing labels through Purolator Online and Canada Post and mailings.
The Office Assistant will also provide ongoing administrative and clerical support. This includes providing coverage to front office reception of the Vaughan location, assisting in setup of training events, booking team events, ordering meals, managing incoming/outgoing mail, managing the filing system, photocopying/faxing/scanning documents, inventory management of program materials and office supplies, organizing internal and external meetings, and taking minutes of meetings. The incumbent is also required to perform other related duties as assigned.
Aurora Office:
The Office Assistant will provide support to multiple programs and staff as well as act as the first point of contact for clients and the general public. This individual will ensure that any person coming into the office feels welcomed and that their information needs are met in a timely and efficient manner. This includes providing reception services during office hours, and responding to questions about CMHA and community services to callers and walk-ins.
The Office Assistant will provide ongoing administrative and clerical support, to include managing incoming/outgoing mail, managing the filing system, photocopying/faxing/scanning documents, organizing internal and external meetings, taking meeting minutes, and other duties as assigned. As a member of the CMHA administration team, the Office Assistant may be required to work in any of the CMHA office locations to provide reception duties and may be called upon to assist in agency-wide or program specific projects as determined by the Manager.
In addition to compliance with all organizational policies and procedures, the incumbent is also expected to behave ethically, demonstrate competence in effective communication and team building, demonstrate effectiveness in working in a collaborative environment, and demonstrate confidence in decision-making and in building relationships.
Requirements:
High school diploma
Experience connecting and communicating with primary care offices
High level of competency in computer applications, particularly Microsoft Office Suite
Willingness to learn
Excellent oral and written communication skills
Excellent interpersonal and customer service skills
Excellent organizational skills
Preferred:
Clerical and medical office experience
Administrative and Health Records database experience
Experience working in a mental health environment
Assets:
A second language (French, Cantonese, Farsi, Italian, Korean, Mandarin, Punjabi, Russian, Tamil, Urdu) reflecting the local community
The statements above are intended to describe the general nature and level of work being performed by an individual assigned to the job. This information is not constructed to be an exhaustive list of responsibilities, duties and skills required of personnel in the job.
This position reports to, and is supervised by the Sr. Manager of People & Teams
Working Conditions: Ability to work at computer for extended periods of time.
Disclaimer: In keeping with mental health reform, best practices, funding and direction this position may later require knowledge, skills, abilities and working conditions not noted here.
Why work for CMHA York Region?
We are a team committed to our vision of mental health support for all. That means we respect that our clients are the experts in their recovery journey and that our role is to provide support, resources and opportunities based on their hopes and dreams. It means that we foster and encourage an entrepreneurial spirit to create, implement, and sustain innovative, evidence based and transformational impact. We seek out and build partnerships, collaborate and share knowledge to be the most culturally competent team and fully integrated service delivery partner.
Our team cares for each other. We have our own team values of trust, respect, teamwork and communication. We have been a National Nonprofit Employer of Choice for six consecutive years as well as a recipient of Canada’s Most Admired Corporate Cultures.
To request this posting in an alternate format or to request accommodation in the application process, email [email protected]
Application Procedures: (For our website)
If you are interested in this opportunity, click on the “Apply Now” button above and proceed to upload your cover letter and resume.
Complete the application form and submit the following:
1) Cover letter with 300 words or less and tell us why you would want this role and why you should be considered for the position (PDF or Word)
2) Resume (PDF or Word)
Application Procedures: (For 3rd Party websites)
If you are interested in this opportunity, please visit our website at https://cmha-yr.on.ca/get-involved/careers-placements/ and click on Current Opportunities, and click on Apply Now and proceed to upload your cover letter and resume.
CMHA-YRSS supports the recovery of people with mental illness and promotes diversity in the workplace. We welcome all applicants including persons with lived experience, women, aboriginal people, people with disabilities, and members of the 2SLGBTQ+, visible minority and immigrant communities to apply.
While we thank all candidates for their interest, only those selected for an interview will be contacted.
Apply Now
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