The Drivers Cooperative
We are a driver-owned ride-hailing cooperative in New York City. Our driver-members make more on each trip, all profits go back to drivers, and drivers have democratic control over the decisions that affect their lives.
Role
We are looking for a versatile professional ready to work with a diverse customer and membership base in a fast-changing environment. The Operations Associate will be responsible for executing recurring operational tasks, such as fulfilling pre-scheduled trips, responding to customer service inquiries, and processing onboarding documents for drivers. In this role you would work with a variety of tools and collaborate with our operations and member engagement teams to deliver top-tier customer experiences for riders and an excellent membership experience for drivers.
A successful Operations Associate is a team player that is ready to change course on the fly. They are not shy to roll up their sleeves to muscle through a new process. Above all, they are ready to learn: at TDC, we are constantly looking to improve processes so an open mind and creativity will be major assets in your work here. Coverage will be needed during non-traditional working hours.
Location
This role is based in New York City.
Responsibilities
Manage backend software and ensure all trips are fulfilled
Manage our phone line to address urgent driver and rider issues
Respond to email-based customer service inquiries
Processing inbound documents from drivers looking to join the platform
Qualifications
Fluency in English and at least one of the following languages: Arabic, Spanish, Bengali, Urdu, Hindi, Nepali, Mandarin, Russian, French, Haitian Creole, or other languages spoken by for-hire vehicle drivers in New York City
Excellent time management skills
Computer fluency and data entry skills (e.g., typing speeds of 40 words-per-minute)
Effective communication skills
Experience with software (e.g., Google sheets, ticketing software) required
Experience with data analysis in Excel is strongly preferred
Experience in or connection to the for-hire vehicle industry is a plus
Bachelor’s degree or certificate program preferred
Passion for social justice and commitment to the labor movement
Our Community
The Drivers Cooperative is an equal opportunity employer.
We are especially interested in applicants who have worked in or have personal ties to New York City’s for-hire vehicle industry, including driving experience.
Apply by email at jobs@drivers.coop
Apply Now
To help us track our recruitment effort, please indicate your email/cover letter where (vacanciesinukraine.com) you saw this job posting.