Pass Sales Representative

Summary

Pass Sales Representatives sell transportation passes, ticket books, and provide transportation solutions to the public, social services organizations, and area employers in-person, by telephone, mail order, on-line and at community events. Successful candidates provide exceptional customer service, are comfortable using technology and are skilled in tactful communications.

This recruitment will be used to fill one full-time career service vacancy and multiple immediate temporary (term-limited temporary or special duty assignment) vacancies. This recruitment will also be used to create an eligibility pool to fill future career service or term-limited temporary/special duty assignment vacancies in this classification that may occur over the next twelve months. NOTE: If you are interested in being considered for future career service opportunities that may occur in the next year, you are encouraged to apply for this recruitment.

Job Duties

Applying equity and social justice principles is a daily responsibility and a foundational expectation for all King County employees. As a Pass Sales Representative, you will apply equity and social justice principles that exemplify shared values, behaviors, and practices to all aspects of the work.

Explain, sell, and issue ORCA (One Regional Card for All) cards, regional Puget Passes, agency specific passes, and E-purse value using computerized pass sales system.

Provide courteous and patient customer service to all customers and maintain professionalism while under stress and when dealing with difficult customers.

Provide pass and ORCA card program information. Respond to questions from the public regarding the region’s transportation services, fares, fare policies, and pass options, including the ORCA program.

Explain Regional Reduced Fare Permits, eligibility requirements, policies, and fees; evaluate applications; issue permits to qualified applicants.

Prepare daily cash and sales reports.

Prepare bank deposits.

Prepare credit card sales transmissions.

Maintain an accurate inventory of pass supplies and sales. Reconcile inventory and cash drawer.

Prepare and issue correspondence using Microsoft Word and use Microsoft SharePoint and Outlook daily.

Maintain confidential records and information.

Perform other tasks as assigned.

Experience, Qualifications, Knowledge, Skills

Minimum Qualifications:
Two years of clerical experience which includes using computers and providing customer service to the public, OR equivalent combination of experience and education which provides the applicant with the skills, knowledge and abilities required to perform the work, are required. The applicant’s background must demonstrate ability to deal tactfully with the public, use a computer accurately for data entry and retrieval, and handle cash accurately (including balancing a cash register drawer accurately).

Experience in providing customer service and ability to deal tactfully with the public in person and via telephone.

Ability to use computers accurately for data entry and retrieval. Skilled in keyboarding with speed and accuracy; enter data and research multiple computer screens to retrieve information for customers via a keyboard.

Experience handling cash accurately (including balancing a cash register drawer accurately).

Ability to follow oral and written instructions in English and to complete assigned tasks on schedule.

Ability to read, learn, comprehend, and clearly explain policies, procedures, and information found on fare media, timetables, and schedules. Skill in acquiring knowledge of specialized terminology.

Ability to multi-task and work in a fast-paced production-oriented work environment.

Excellent oral and written communication skills.

Experience working with a diverse group of individuals including elderly and disabled persons, in a tactful, diplomatic, and sensitive manner.

Good analytical, numerical, and problem-solving skills; strong attention to detail and accuracy.

Ability to demonstrate reliable and punctual attendance.

Ability to learn from directions, observations, and mistakes, and apply procedures using good judgment.

Ability to work effectively, both independently and as part of a team.

Ability to receive instructions/feedback and coaching/counseling.

Ability to interact cooperatively with others.

Physical Requirements:
Pass Sales Representatives are required to push mobile workstations up to 60 lbs. (which includes computer, card printer, receipt printer, cash drawer, credit card reader and ORCA card reader), set up a mobile tent, chairs, and tables, and lift objects weighing up to 30 pounds in an elevated position.

Special Requirement

A valid State Driver’s License and an acceptable driving record are required. Out-of-state applicants must obtain their Washington license by 3 months of hire date.

Desired Qualifications:
Experience interacting with customers in a high-volume setting.

Working knowledge of inventory and/or record keeping techniques.

Cashiering experience.

Experience troubleshooting technical issues.

Experience with Salesforce CRM.

Fluency in one of King County’s most frequently used languages other than English: Spanish, Vietnamese, Chinese, Korean, Russian, Somali, Ukrainian, Amharic, and Punjabi – referred to as Tier 1 or Tier 2 languages in the County’s Executive Order on Translation.

Supplemental Information

Who May Apply?

We are accepting applications from all qualified applicants. First consideration will be given to current Amalgamated Transit Union, Local 587 members working in the CIO.

To Apply

Please complete an application found at http://www.kingcounty.gov/jobs. You are also required to answer the supplemental questionnaire. Attaching a resume or cover letter is optional.

NOTE: Please make sure you answer ALL questions thoroughly in the employment application portion and supplemental questionnaire, with each of your jobs listed (listing each position for each employer separately), duties explained, reasons for leaving etc. Your job history in the employment application must go back 10 years (if you have 10 years of employment).

Applications that are not complete, may be rejected as incomplete, and not advanced in the process. Applicants who are unable to apply online should follow the instructions under Application Tips and FAQs at www.kingcounty.gov/jobs. For Tips on Applying, please visit http://www.kingcounty.gov/jobs/applying.aspx.

Selection Process

Applications and supplemental questions will be screened for qualifications, clarity, and completeness. Competitive applicants will be invited to a panel interview. References will also be conducted and a driving abstract review.

Work Location

This position will be in the King Street Center Building – 201 S Jackson St, Seattle, WA 98104. Work must be performed on-site and is not eligible for teleworking. Please note that when an employee conducts work that is likely to bring them in contact with another individual, safety precautions are required by the department in alignment with the Public Health Directive from the Seattle & King County Public Health Officer.

Work Schedule

These positions are subject to Fair Labor Standards Act regulations and are therefore eligible for overtime pay if scheduled. Our Pass Sales Offices are open 8 hours per day, Monday through Friday, except major holidays. The typical start time is 8 a.m. but can vary based on scheduled mobile sales events during the week and weekends. Mobile sales events may occur after hours and on weekends, as needed. Full-time Transit Pass Sales Representatives work 8 ½ to 9-hour shifts, depending on length of unpaid lunch break, with two paid 15-minute breaks per day. Weekend and after-hours availability are a requirement for this position.

About King County Metro Transit

King County Metro Transit is a regional and national leader in getting people to work quickly, reducing commuter stress, addressing climate change and improving urban air quality through sustainable transportation strategies, and by providing comfortable, effective and equitable regional mobility services for commuters, residents, and visitors of King County, Washington.

Competitive Benefits

King County provides our employees with a free transportation pass (good on most transit systems throughout the Puget Sound region) and access to the building gym, with lockers, showers, and bike room. We offer a benefits package that includes very competitive medical, dental and vision benefits plan for the whole family and domestic partner, generous vacation, sick holiday and executive leave plans, and participation in the State’s Public Employees Retirement Plan (if applicable) are provided, as well as the option of participating in the County’s deferred compensation plan (a 457 plan).

Union Representation

This job is represented by the Amalgamated Transit Union, Local 587.

Class Code: 4320300

Questions about this recruitment? Contact Angela Alcaraz, HR Analyst, 206-263-2466, [email protected]

Forbes recently named King County as one of Washington State’s best employers.

Together, with leadership and our employees, we’re changing the way government delivers service and winning national recognition as a model of excellence. Are you ready to make a difference? Come join the team dedicated to serving one of the nation’s best places to live, work and play.

Guided by our “True North”, we are making King County a welcoming community where every person can thrive. We value diversity, inclusion and belonging in our workplace and workforce. To reach this goal we are committed to workforce equity. Equitable recruiting, support, and retention is how we will obtain the highest quality workforce in our region; a workforce that shares and will help advance our guiding principles-we are one team; we solve problems; we focus on the customer; we drive for results; we are racially just; we respect all people; we lead the way; and we are responsible stewards. We encourage people of all backgrounds and identities to apply, including Native American and people of color, immigrants, refugees, women, LGBTQ+, people living with disabilities, and veterans.

King County is an Equal Employment Opportunity (EEO) Employer

No person is unlawfully excluded from employment opportunities based on race, color, religion, national origin, sex (including gender identity, sexual orientation and pregnancy), age, genetic information, disability, veteran status, or other protected class. Our EEO policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay or other forms of compensation.

To Apply

If you are interested in pursuing this position, please follow the application instructions carefully. If you need this announcement in an alternate language or format, would like to request accommodation or assistance in the application or assessment process or if you have questions please contact your recruiter listed on this job announcement.