Patient Access Representative – Call Center

Patient Access Representative – Call Center

Location Hours: Monday – Friday between hours of 8:00 am – 6:00pm

Employment Type: Full Time Regular- Benefited 40 hrs/week

Would you like to have a career that makes a daily difference in people’s lives? Do you want to be part of a caring, respectful, diverse community? If you answered yes to these questions, keep reading!

HealthPoint is a community-based, community-supported and community-governed network of non-profit health centers dedicated to providing expert, high-quality care to all who need it, regardless of circumstances. Founded in 1971, we believe that the quality of your health care should not depend on how much money you make, what language you speak or what your health is, because everyone deserves great care.

Position Summary:
The Patient Access Representative is responsible for performing, telephonic patient appointment scheduling, patient pre-registration, confirming appointments, and computer data entry. Provides excellent customer service to patients and clinical staff.

Your contribution to the team includes:

• Ensure patient needs and requests are handled efficiently by performing telephonic patient scheduling.
• Schedule patient initial and follow up appointments ensuring efficient use of provider time and the appropriate care for patients according to HealthPoint procedures.
• Perform patient pre-registration including accessing and updating patient information as indicated
• Perform data entry and appointment confirmation.
• Maintain schedule accuracy for maximum patient flow.
• Follow established procedures for answering and screening incoming appointment-related telephone calls, scheduling interpreters, and directing calls to appropriate staff.
• Maintain effective communication with back office staff and providers in all of the health centers as needed.

Must have’s you’ll need to be successful:

• High school diploma or equivalent required.
• Associates or technical degree/certificate preferred. Bachelor’s degree desired.
• One to two years’ experience in a fast-paced customer service and/or a process-driven workplace preferred.
• Bilingual skills (ideally in Spanish, Somali, Arabic, Dari, Punjabi, Hindi or Russian) desired.
• Intermediate level of Word, and Outlook required as well as other related scheduling software.

Proof of immunity to varicella, measles, mumps and rubella is a condition of employment. Prospective employees must provide proof at time of offer.

We may accept applications for candidates without required or desired experience if they have the following: volunteer experience outside of senior projects, comparable skills such as high level multitasking, and preferred language.

HealthPoint is committed to offering all employees a competitive compensation, benefits and several other perks.

• Washington State Paid Time Off
• Retirement Plan with Employer Match
• Growth opportunities

To learn more about HealthPoint, go to www.healthpointchc.org! #practiceyourpassion

It is the policy of HealthPoint to afford equal opportunity for employment to all individuals regardless of race, color, religion, sex (including pregnancy), age, national origin, marital status, military status, sexual orientation, because of sensory, physical, or metal disability, genetic information, gender identity or any other factor protected by local, state or federal law, and to prohibit harassment or retaliation based on any of these factors.