- Greets and welcomes patients.
- Responds to telephone calls and emails from patients seeking care at UCSF Dental Center Predoctoral Clinics.
- Registers patients by telephone or in person before first appointment; meeting established accuracy and performance standards. Completes appropriate practice intake paperwork and follows established practice guidelines to ensure new patients are seen within prescribed timelines.
- Collects and verifies insurance and referral/authorization information for each appointment, if applicable, ensuring referral records are created and assigned to the appointment.
- Able to generate reschedule reports in Cadence and work with other members of administrative team to ensure patients are rescheduled in a timely manner to avoid customer service problems.
- Advanced customer service skills in working with and providing exceptional customer service to patients who may exhibit challenging behaviors. This includes understanding how to deescalate a difficult encounter and also when to seek additional support from leadership and to protect the safety of the work environment.
- Determines a patient’s copay obligation for scheduled treatment. Attempts to collect patient outstanding balance for the Dental Center at the time of the visit.
- Complies with all School of Dentistry/Dental Center procedures for infection control, safety, administrative and clinical practice.
- Uses effective communication skills with patients and staff; demonstrates proper telephone techniques and etiquette; acts as an escort to any patient or family member needing directions; shows sensitivity to differences of culture; demonstrates a positive and supportive manner in which patients / families/ colleagues perceive interactions as positive and supportive. Exhibits team work skills to positively acknowledge and recognize other colleagues, and uses personal experiences to model and teach Living PRIDE standards.
Department Description
UCSF’s Temporary Employment Program (TEP) recruits and hires temporary employees for immediate clerical and technical support services to UCSF Departments and various off-campus locations. UCSF departments deploy temporary employees to work on special projects, fill in for regular employees who are on vacation or leave, or to temporarily fill a vacant position during recruitment. Frequently temporary employees become successful candidates for career and limited appointment positions.
Required Qualifications
High School graduate or equivalent with 2 years related experience; or college degree and 6 months related experience; or equivalent combination of education and experience with appointment scheduling.
Ability to analyze situations, prioritize, and develop solutions, and make recommendations.
Ability to work independently at the reception desk
Ability to use good judgment and work independently at times under the pressure of deadlines.
Excellent customer service and communication/interpersonal skills, both over the telephone and directly.
Able to sit at a computer terminal with telephone headphones for extended periods of time.
Basic math skills required.
Strong computer skills, including basic keyboarding skills, and experience with Microsoft Word and Excel.
Proven ability to deal with a wide variety of individuals.
Ability to deal sensitively and effectively with ill patients.
Excellent organizational and problem-solving skills.
Strong writing skills to include the ability to compose, edit, and proof a wide variety of documents.
Demonstrated administrative/office coordination skills.
Preferred Qualifications
Demonstrated experience in health care (may include medical, dental or veterinary) in the following areas: patient scheduling, insurance verification, medical record data abstraction, or patient financial services.
Prior experience with appointment, ancillary service or surgical scheduling or a combination of all three.
Bi-lingual or multi-lingual capability (Spanish, Cantonese, and Russian) strongly preferred.
Prior experience with EPIC.
About UCSF
The University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate-level education in the life sciences and health professions, and excellence in patient care. It is the only campus in the 10-campus UC system dedicated exclusively to the health sciences. We bring together the world’s leading experts in nearly every area of health. We are home to five Nobel laureates who have advanced the understanding of cancer, neurodegenerative diseases, aging and stem cells.
Pride Values
UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence – also known as our PRIDE values.
In addition to our PRIDE values, UCSF is committed to equity – both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available at diversity.ucsf.edu
Join us to find a rewarding career contributing to improving healthcare worldwide.
Equal Employment Opportunity
The University of California San Francisco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.
Organization
TEP
Job Code and Payroll Title
004819 PRACTICE CRD 2
Job Category
Administrative Support, Dentistry, Professional (Non-Clinical), Temporary Employment
Bargaining Unit
Teamsters Local 2010 – Clerical and Allied Services Unit (CX)
Employee Class
Temporary Employment
Percentage
100%
Location
Buchanan Street (SF), Parnassus Heights (SF)
Shift
Days
Shift Length
8 Hours
Additional Shift Details
8 hours per day; 40 hours per week
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