Under the direction of a Department Coordinator, provide professional services to patrons at one or more public service desks, including Reference, Teen and Children’s. Select, order, catalog and maintain materials for the Chinese and/or Russian language collections. Perform collection development, programming and instruction, cataloging and outreach services.
Responsibilities
Manage the Chinese and/or Russian Language Collections:
Select, order and catalog Chinese and/or Russian language materials
Work with appropriate online vendors
Handle invoices and track changes
Provide reference, research and technical assistance to library patrons using outstanding customer service skills:
Interview patrons to determine their specific needs and identify information sources to meet those needs.
Teach patrons in how to use information sources.
Instruct patrons in the use of library technology and equipment.
Train patrons in the use of personal devices
Assist patrons in the selection of reading or other materials.
Process interlibrary loan requests and make referrals to community agencies.
Participate in library collection development:
Manage collection in area of responsibility
Read book reviews and recommend selections.
Initiate material purchases using online vendors.
Assist in collection weeding.
Responsible for assigned areas including:
Cataloging and classification
Teen Room
Children’s room
Periodicals collection
Andover Room
Foreign language collections
Music collection
Makerspace
Social Media
Implement library services which meet the needs of the community:
Implement programs, story hours, exhibits and training classes.
Develop publicity and promotion of library programs and services.
Work collaboratively within the library as well as with Town of Andover staff and officials and community organizations.
Cooperate with other libraries in MVLC and beyond.
Manage library building on evenings and weekends.
Train, direct, assist and guide library assistants, aides, pages and volunteers in the performance of their duties.
Attend professional conferences, read professional literature, participate in professional development workshops/seminars and attend consortium and statewide meetings.
Attend staff meetings and workshops and keep abreast of library programs and activities.
Perform related duties as required.
Qualifications
Skills, Knowledge and Abilities
Fluent in Chinese and/or Russian
Professional knowledge of library operations, policies and procedures.
Commitment to excellence in customer service.
Ability to communicate effectively, both verbally and in writing.
Capacity to establish positive public relations for the library and the Town.
Willingness to interact effectively with a wide variety of people
Extensive knowledge of automated library systems and other library related software
Excellent computer skills.
Proficient in conducting research and analyses.
Skilled in adapting to new technologies and methodologies.
Ability to fairly and tactfully explain library policies and satisfactorily resolve any problems resulting from those policies.
Ability to work effectively as a member of a team
Ability to continually balance the competing needs of large numbers of library users
Education and Experience
Duties require a Master’s degree in Library and Information Science from an accredited ALA program; two or more years of library operational experience; or any equivalent combination of education and experience. For duties in the Children’s Room, experience working with children is required.
SUPERVISORY RESPONSIBILITY
Train, direct, assist and guide library assistants, aides, pages and volunteers in the performance of their duties
PHYSICAL ELEMENTS
Sustained periods of moving around on four levels
Unusually busy and relatively noisy library environment
Regular schedule includes evening and weekend hours. Additionally, may attend evening meetings, programs and events
Regularly uses computer keyboard requiring eye-hand coordination and finger dexterity
Involves travel to professional meetings and to other communities
Substantial lifting of library materials
FLSA Status: Exempt
Grade: IE-20
The Town of Andover is an Affirmative Action/Equal Opportunity Employer. Women, minorities, veterans, members of the LGBTQ+ community, and persons with disabilities are encouraged to apply. The Town is committed to advancing its workforce culture of antiracism, diversity, equity, and inclusion.
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