Residential Bellman for Luxury Miami Beach Residential

The Resiential Bellman is primarily responsible to greet and welcome all residents and guests to the property and relieve guests of their baggae/ luggage upon arrival. You will ensure that the highest standards of hospitality are demonstrated at all times and that all guest requests are dealt with in a prompt and courteous manner.

In addition to assisting residentis and guests with baggage, luggage, the Bellman is also responsible to collect and distribute post, parcels including dealing with general inquiries and ensuring that the lobby and forecourt areas are always clean and tidy.

Essential:
High school graduate or equivalent vocational training certificate.

Compute basic arithmetic.

Fluency in English both verbally and non‑verbally.

Provide legible communication and directions.

Ability to:
Perform job functions with attention to detail, speed and accuracy.

Prioritize and organize.

Be a clear thinker, remaining calm and resolving problems using good judgment.

Follow directions thoroughly.

Understand guest/member’s service needs.

Work cohesively with co‑workers as part of a team.

Work with minimal supervision.

Maintain confidentiality of guest/member information and pertinent resort data.

Ability to input and access information in the property management system/computers/point of sales system.

Desirable:
Some college or training in Hospitality Industry.

Previous experience as Front Desk Agent.

Job Type: Full-time

Experience:
Customer Service: 2 years (Preferred)

Spa: 2 years (Preferred)

Education:
High school (Required)

Language:
English (Required)

Spanish, Russian, Portuguese preferred