Providence is calling a Scheduler – Sleep Laboratory and Electroencephalography (1.0 FTE, Days) to Providence St Vincent Medical Center in Portland, OR.
Work From Home most of the time.
We are seeking a Scheduler – Sleep Laboratory and Electroencephalography that will act as front desk operations including answering multi-line telephone systems, greeting patients, and scheduling appointments in Logician electronic medical record (EMR). Frequent interaction with patients, physician offices, hospital departments and clinical staff.
MAJOR CHALLENGES:
Functioning in a fast paced, multi-site department.
Processing information accurately, thoroughly, and quickly in a busy work environment.
Remaining calm and courteous with multiple phone calls and interruptions.
Flexibility needed to perform a wide variety of tasks and maintain priorities and organization.
Coordination and communication of responsibilities with peers who also work part-time.
In this position, you will:
Provide excellent customer service when interacting with the public, fellow employees, supervisors, and physician offices, so that productivity and positive employee relations are maximized.
With maximum accuracy and efficiency, schedules patients for services and enters appropriate information into Logician EMR.
Exhibit good judgment and problem solving skills when working with patients, families and physician offices.
Answer phone according to protocol, taking accurate and complete messages and relaying information to the appropriate person.
Review patient referrals, identifying and problem solving inaccuracies with clinical staff.
Qualifications:
Required qualifications for this position include:
H.S. Diploma or GED
Office work experience
Experience with data entry
Experience with personal computers using Microsoft Office products
Preferred qualifications for this position include:
Medical office work
Experience with Logician EMR
Experience with HBOC
Bilingual in Spanish or Russian a plus
About Providence in Oregon
As the largest healthcare system and largest private employer in Oregon, Providence offers exceptional work environments and unparalleled career opportunities.
The Providence Experience begins each time our patients or their families have an encounter with a Providence team member and continues throughout their visit or stay. Whether you provide direct or indirect patient care, we want our patients to feel that they are in a welcoming place where they can be comfortable and free from anxiety. Our employees create the Providence Experience through simple, caring behaviors such as acknowledging and welcoming each visitor, introducing ourselves and Providence, addressing people by name, providing the duration of estimated wait times and updating frequently if timelines change, explaining situations in a way that puts patients at ease, carefully listening to their concerns, and always thanking people for trusting Providence for their healthcare needs. At Providence, our quality vision is simple,
“Providence will provide the best care and service to every person, every time.”
Providence is consistently ranked among the top 100 companies to work for in Oregon. It is also home to two of our award-winning Magnet medical centers. Providence hospitals and clinics are located in numerous areas, ranging from the Columbia Gorge to the wine country to sunny southern Oregon to charming coastal communities to the urban setting of Portland. If you want a vibrant lifestyle while working with a team highly committed to the art of healing, choose from our many options in Oregon.
For information on our comprehensive range of benefits, visit:
http://www.providenceiscalling.jobs/rewards-benefits/
Our Mission
As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.
About Us
Providence is a comprehensive not-for-profit network of hospitals, care centers, health plans, physicians, clinics, home health care and services continuing a more than 100-year tradition of serving the poor and vulnerable. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.
Schedule: Full-time
Shift: Day
Job Category: Patient Services
Location: Oregon-Portland
Req ID: 292630
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