Senior Support Consultant

Your profile: 

You enjoy assisting customers in their daily work, finding solutions, and you thrive in a busy environment where multitasking is sometimes required. You are to have full operational command of English, both verbally and in writing. 

You should possess the following competencies: 

– Advanced Microsoft Windows knowledge 

– General networking knowledge incl. understanding the concepts of client-server installations 

– Database (MSSQL or other) administration knowledge 

– Customer oriented approach 

– Great analytical abilities and attention to detail, but keeping the big picture in mind

– Ability to work independently with the desire to share knowledge with colleagues 

– Good communicator, asking the right questions and listening also to what is not being said Intercultural competences 

– Fluency in English, both verbally and in writing 

Areas of responsibility: 

– Collaboration with other supporters with technical support for TRIOS scanners and software 

– General support case management: logging, prioritization, troubleshooting, potential escalation to other departments, closing, follow-up 

– Knowledge transfer 

– Creating and reviewing knowledge base articles and support documentation 

– Training – technical training and coaching of colleagues and reseller supporters

– Contributing to 3Shape’s business by providing structured feedback to Product Management and R&D

We offer:

– Participation in producing market-leading technology products for customers around the world

– Work in a unique professional, friendly and supportive environment

– Constant professional growth and development

– Occasional business trips to Western Europe

– Competitive salary level

– Good working conditions in a comfortable office (not open space!) near National Technical University “KPI”

– 39 working hours per week within flexible time-frame from 8:00 till 20:00

– Possibility of partially remote work

– A parking lot with free spaces for employees

– A healthy work-life balance

– Annual paid vacation (24 working days)

– Paid sick leaves and a child sick leaves

– Maternity and paternity leaves

– Medical insurance (incl. massage in the office).

– Compensation of lunches

– Regular company events

– Opportunity to become a part of the success that 3Shape has created over the past 20 years  

We will be glad to welcome you in our team!