Student Aid & Scholarships Associate

Position Objective

Clover Park Technical College (CPTC) is in search of a customer service connoisseur to fill our open position for Student Aid & Scholarship Associate. As the Student Aid & Scholarship Associate, you will play an essential role in CPTC’s mission of Educating Tomorrow’s Workforce by assisting students with questions and concerns about state and federal funding via telephone, email, and in person.

When you join the Student Aid & Scholarships team you are joining a team of hard workers that are student-focused and enjoy helping CPTC’s students move toward their educational success.

The position of Student Aid & Scholarships Associate not only offers rewarding work but also a highly competitive benefits package. While growing your career at CPTC you will have access to professional development opportunities, Washington state tuition waiver, discounted childcare, as well as generous paid time off for the work-life balance you have always desired.

Clover Park Technical College celebrates the many individuals that make up our community and embraces the opportunity to learn from both our differences and similarities. CPTC values equity and respect, seeks to create an environment of innovation and excellence, and focuses on student success, lifelong learning, and social responsibility.

This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to the job.

The Student Student Aid & Scholarships Associate is an overtime eligible position.

This position has been designated as a bargaining unit position represented by Clover Park Federation of Classified Employees Local 4789.

Duties and Tasks (Essential Functions)

Perform Student Aid intake processes

Answer inquiries regarding student aid & scholarship/workforce funding processes via telephone, email, in-person, or other approved channels.

Enter student data into the Student Management System and Financial Aid Management System and review transactions for accuracy.

Assist in the monitoring of aid eligibility, Satisfactory Academic Progress review and specific program attendance requirements.

Provide excellent customer service adhering to CPTC C.A.R.E.S. to all stakeholders.

Assist in department engagement and retention efforts, and other activities

Participate and assist in the development and implementation of engagement and retention efforts.

Participate and assist in the development and implementation of departmental and divisional goals.

Systems audits, program and student aid requirements

Perform regular daily system audits related to student enrollment and financial aid.

Learn and maintain a working knowledge of CPTC college programs, program entry requirements, and course requisites.

Learn and maintain a working knowledge of basic funding requirements in order to assist students.

Conduct student aid workshops and orientations.

Participate in community financial aid workshops as necessary.

Participate in group registration as necessary.

Professional Development and college support

Maintain knowledge of FERPA (Family Education Rights & Privacy Act)

Participate in on-campus training as scheduled.

Attend conferences as funding allows and as requested by supervisor.

Serve on campus committees as assigned.

Maintain knowledge of federal and state funding rules and requirements.

Complete and remain current on all required CPTC training.

Other Duties as assigned

May include but are not limited to:
Place and remove SMS holds.

Create forms and student files.

Perform other duties as assigned.

Minimum Qualifications

Associates degree.

Minimum of two years of experience in a customer service role in an office setting.

Proficient in using Microsoft Office Suite including Word, Excel, and Outlook.

Proficient in 10-key and typing.

Able to read, speak, and write fluently in English.

Cannot be in loan default or in loan default repayment plan for any type of student aid. (Upon hire employee will be required to apply and gain approval to access the National Student Loan Database System for the US Department of Education.)

Preferred Qualifications

Bachelor’s degree.

Experience working in a college office environment preferably in Student Services.

Experience with Washington State Community and Technical College Financial Aid Management System and Student Management System.

Experience in a student-related or student services capacity in an educational setting.

One year experience in student financial aid.

Ability to read, speak, and write fluently in a regionally spoken language such as: Spanish, Vietnamese, Korean, Chinese, or Russian

Application Instructions

Complete application

Upload resume

Upload cover letter describing your skills and experience and how they relate to the minimum and preferred qualifications

Complete Supplemental Questions

Should you have any difficulties uploading your documents, please contact NeoGov Technical Support at 1-855-524-5627, Mon-Fri 6:00 AM to 6:00 PM Pacific Time.

Supplemental Information

At this time, Clover Park Technical College is not sponsoring H1-B Visas.

All offers of employment at Clover Park Technical College are contingent upon successful completion of background checks which include criminal history. Information obtained from the background checks will not necessarily preclude employment but will be considered in determining the applicant’s

suitability and competence to perform in the specific position.

Land Acknowledgement Statement

We acknowledge that we are on the traditional land of the Puget Sound Salish peoples belonging to the Puyallup, Steilacoom, Nisqually, and Squaxin Island tribes and bands, and we honor and thank the traditional caretakers of this land. We value the tribes in our community, and the impact that they continue to make on our college to this day. For more information about CPTC’s commitment to indigenous tribes, please visit http://www.cptc.edu/diversity

Why we work for Washington State’s Community and Technical Colleges

There are a host of reasons why we work at Clover Park Technical College, including the fact that we are part of a network called State Board of Community and Technical Colleges (SBTC). We are proud to be part of an institution that believes in building strong people, families and communities. Community and technical colleges help people grow their skills and talents so they can become global citizens. Faculty and staff make colleges come alive, giving each student a place in which they want to learn. You can participate in college events, clubs and committees which engage you, while college guest speakers enlighten and inspire you.

Our History

Clover Park Technical College is located in Lakewood, Washington. Our college has a rich history of professional and technical education dating back to the 1940s, when Clover Park School District established a War Production program, training civilians as auto mechanics, aircraft-service mechanics, ship-fitters, welders and blueprint readers. Now, CPTC offers more than forty programs in Aerospace, Advanced Manufacturing, Health Sciences, Human Services, Business, Hospitality, Science Technology, Engineering, Transportation and Trades. CPTC has two campuses: Our main campus is located in Lakewood, WA and our South Hill Campus is located in Puyallup, WA. Learn more about Clover Park Technical College by visiting About CPTC.

Equal Opportunity Employer

Clover Park Technical College is an equal opportunity employer and committed to principles of diversity. We consider applicants for all position without regard to race, color, creed, religion, age, marital status, national origin, sex, sexual orientation, disability, genetic information or status as a disabled veteran or Vietnam-era veteran.

Jeanne Clery Statement

Notice of Availability of Annual Security Report: Clover Park Technical College’s Annual Security Report is available online at http://www.cptc.edu/risk/safety/security This report contains mandated information about current campus policies concerning safety and security issues, required statistics and related information from the past two calendar years. To obtain a paper copy of the report call 253-589-5633/253-861-6464 or online at http://www.cptc.edu/risk/safety/security.