Student Enrollment Associate

Position Objective

The Enrollment Services Associate is responsible for providing excellent customer service to all Clover Park Technical College students, faculty, staff and visitors. The successful candidate supports the College’s mission of Educating Tomorrow’s Workforce by enrolling students in college programs, assisting students modify their class schedules, reviewing their transcripts and other placement measures for entrance requirements, and answering inquiries via telephone, email, in-person, and other approved communication/service channels following CPTC’s policies and procedures as they relate to Enrollment Services.

The Enrollment Services Associate is an overtime-eligible, full-time position.

This has been designated as a bargaining unit position represented by Clover Park Federation of Classified Employees Local 4789.

Duties and Tasks (Essential Functions)

Perform admission, registration and financial aid processes

Process admission applications.

Assist with quarterly registration processes.

Answer inquiries regarding admission, registration, and other college services and processes via telephone, email, in-person, or other approved communication/service channels.

Process transcript requests.

Process enrollment verifications.

Contact students who are short of completion.

Process class cancellations.

Perform basic functions of credentials/awarding requirements and processes; i.e. review and setting placement scores using multiple measures, assist in printing/mailing of awards, etc.

Enter student data into the Student Management System and review transactions for accuracy.

Learn and maintain a working knowledge of college and website services, resources, and tools to assist students; i.e. how to navigate the financial aid student portal, how to obtain required forms, and explaining processes and procedures.

Provide excellent customer service following CPTC C.A.R.E.S./Student Experience to all stakeholders.

Assist in department engagement and retention efforts

Participate and assist in the development and implementation of engagement and retention efforts.

Participate and assist in the development and implementation of departmental and divisional goals.

Participate and assist in active retention efforts, divisional goals, and other activities and projects; i.e. group/lab registration.

Systems audits, program and student aid requirements

Perform regular daily system audits related to student admission and enrollment.

Learn and maintain a working knowledge of CPTC college programs, program entry requirements, and course requisites.

Learn and maintain a working knowledge of basic college services and resources in order to assist students; i.e. financial aid portal, emergency grants, child care, transportation, etc.

Participate in ctcLink (PeopleSoft) training and assist in data clean-up for implementation, data accuracy, and system functionality.

Learn and perform admission and enrollment functions using the PeopleSoft system.

Professional Development

Maintain knowledge of FERPA (Family Education Rights & Privacy Act).

Participate in on-campus training as scheduled.

Attend conferences as funding allows and as requested by supervisor.

Serve on campus committees as assigned.

Maintain knowledge of federal and state funding rules and requirements.

Other duties as assigned may include, but are not limited to:
Cover college telephonic system.

Assist in quarterly drop for non-payment processes needed.

Archive student records needed.

Minimum Qualifications

Associates degree.

Minimum of two years of experience in a customer service role in an office setting.

Minimum of two years of experience using Microsoft Office Suite including Word, Excel, and Outlook.

Minimum of two years of experience with data entry.

Ability to work under pressure and handle high-volume services.

Fluency in a regionally spoken language (ability to read, write, speak). Spanish preferred, Vietnamese, Korean, Chinese, and Russian.

Preferred Qualifications

• Bachelor’s degree
• Experience working in a college office environment preferably in Student Services.
• Experience with Washington State Community and Technical College and Student Management System or PeopleSoft.
• Experience in a student-related or student services capacity in an educational setting.

Application Instructions

Complete application

Upload a cover letter describing your skills and experience, and how they relate to the qualifications of this position

Upload resume

Complete Supplemental Questions

All offers of employment at Clover Park Technical College are contingent upon successful completion of background checks which include criminal history. Information obtained from the background checks will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform in the specific position.

At this time, Clover Park Technical College is not sponsoring H1-B Visas.

• Should you have any difficulties uploading your documents, please contact NeoGov Technical Support at 1-855-524-5627, Mon-Fri 6:00 AM to 6:00 PM Pacific Time.

Your career is more than a paycheck, it should enhance your life

Clover Park Technical College offers much more than a paycheck. There is an outstanding benefits package that is worth an additional value equivalent to about 30% of your base salary. We offer a full range of benefits that include multiple medical, dental, life, and disability coverage options for employees and eligible family members; choice of retirement and deferred compensation plans to save for the future; paid holidays, sick time, and vacation, reduced tuition, and employee discounts and memberships Employee Assistance Program and more.

Learn more about us and our history in the area

Clover Park Technical College is located in Lakewood, Washington. Our college has a rich history of professional and technical education dating back to the 1940s, when Clover Park School District established a War Production program, training civilians as auto mechanics, aircraft-service mechanics, ship-fitters, welders, and blueprint readers. Now, CPTC offers more than forty programs in Aerospace, Advanced Manufacturing, Health Sciences, Human Services, Business, Hospitality, Science Technology, Engineering, Transportation, and Trades. CPTC has two campuses: Our main campus is located in Lakewood, WA and our South Hill Campus is located in Puyallup, WA. Learn more about Clover Park Technical College by visiting About CPTC.

We want you to join us! Here’s why we work for Washington State’s Community and Technical Colleges

There are a host of reasons why we work at Clover Park Technical College, including the fact that we are part of a network called the State Board of Community and Technical Colleges (SBCTC). We are proud to be part of an institution that believes in building strong people, families, and communities. Community and technical colleges help people grow their skills and talents so they can become global citizens. Faculty and staff make colleges come alive, giving each student a place in which they want to learn. You can participate in college events, clubs, and committees that engage you, while college guest speakers enlighten and inspire you.

Equal Opportunity Employer

Clover Park Technical College is an equal opportunity employer and committed to principles of diversity. We consider applicants for all positions without regard to race, color, creed, religion, age, marital status, national origin, sex, sexual orientation, disability, genetic information, or status as a disabled veteran or Vietnam-era veteran.

Land Acknowledgement Statement

We acknowledge that we are on the traditional land of the Puget Sound Salish peoples belonging to the Puyallup, Steilacoom, Nisqually, and Squaxin Island tribes and bands, and we honor and thank the traditional caretakers of this land. We value the tribes in our community and the impact that they continue to make on our college to this day. For more information about CPTC’s commitment to indigenous tribes, please visit http://www.cptc.edu/diversity

Jeanne Clery Statement

Notice of Availability of Annual Security Report: Clover Park Technical College’s Annual Security Report is available online at http://www.cptc.edu/risk/safety/security.

This report contains mandated information about current campus policies concerning safety and security issues, required statistics, and related information from the past two calendar years. To obtain a paper copy of the report call 253-589-5633/253-861-6464.