AUTODOC GmbH is Europe’s leading online retailer for car spare parts. As the fastest-growing company in this sector, with sales growth of 67% in the financial year (from 415 million EUR in 2018 to around 615 million EUR in 2019; 2017 — EUR 254 million), AUTODOC is aiming to expand its position further. Now we are represented in 26 other European countries in addition to Germany.
AUTODOC pursues a strong customer focus on social media, through technical support in the respective national language and a demand-oriented product range currently comprising almost 2.5 million items from 545 brand manufacturers for 128 car brands.
- administration of the IP telephony system and the Genesys contact center;
- solution of incidents occurring in the system, development of measures to ensure the continuity of the service;
- deep troubleshooting of contact center systems;
- setting up monitoring systems for equipment and services;
- interaction with the support of vendors and contractors;
- fulfillment of requests from users on the 1st line of technical support for CC systems and telephony;
- consultation of users;
- support in updated form of documentation and instructions;
- documenting decisions and writing instructions and work regulations;
- writing custom instructions;
- Bachelor’s degree in computer science, computer technology-related technical disciplines, or equivalent professional technical experience.
- 2-4 years of technical support, development, and/or other relevant experience.
- Our candidate must be able to work in a multitasking environment, be stress-resistant and have self-control and self-organization.
- Strong analytical and problem-solving skills, attention to detail.
- VoIP: understanding SIP, WebRTC, RTP, SDP, PCap protocols, and methods for troubleshooting call quality, media gateways, SBC devices.
- Networking: the ability to understand complex network topologies, NAT traversal, Firewalls, Information Security, packet loss and delay troubleshooting, jitter, codecs, etc.
- Experience in support of contact center environments, CTI, PBX, ACD, IVR, CRM, VoiceXML. Web technologies: HTTP / XML / ASP / JSP, web servers.
- Oral and written English.
Additional Information
We treat everyone from Autodoc team as a member of the family. That’s why we have created the best working conditions:
- Comfortable office in the city center
- Five-day workweek with flexible schedule (9.00 — 18.00 (± 1 hour schedule)
- Personal and professional development
- Paid sick leave and vacation (20 days / year) + days off
- Sports activities (yoga, football, basketball, karting, etc.)
- Participation in corporate events, individual birthday greetings
- Corporate library
- Attending lectures, trainings within the company
- Participation in the drawing of gifts at corporate events (AirPods, IPhone, trip abroad, etc.)
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