3Shape is a Danish hi-tech company that creates 3D scanning and software solutions for healthcare industry, such as hearing and dental aid production, where we have a global leading position for more than 20 years.
3Shape is headquartered in Copenhagen, with development teams in Denmark and Ukraine and with a production site in Poland. We are global company with representation offices in Europe, Asia and the Americas. Founded in a year 2000, today, 3Shape serves customers in over 100 countries.
We are looking for a Customer Support operations consultant to work in our Kyiv office in the Customer Care department. You will work alongside our Customer Care management and project managers to review, analyze, update and create procedures and processes, support Customer Care organization during internal and external audits, participate in Customer Care project as a subject expert.
Key responsibilities
- Creating and updating support documentation
- Providing support and administering users of Microsoft Dynamics CRM, Elevio, Five9 and other tools.
- Providing support for various projects in Customer Care
- Education and training of colleagues
Your qualifications
- A bachelor’s degree in business, IT or a related field
- Experience in Customer Support operations and procedures
- Experience with customization and administration of various phone or CRM systems
- Strong analytical skills
- Critical thinking and strong problem-solving ability
- Excellent listening, communication, interpersonal, and presentation skills
- Proficiency in English
We offer:
- Participation in producing market-leading technology products for customers around the world
- Work in a unique professional, friendly and supportive environment
- Constant professional growth and development
- Occasional business trips to Western Europe
- Competitive salary level
- Good working conditions in a comfortable office (not open space!) near National Technical University “KPI”
- 39 working hours per week within flexible time-frame from 8:00 till 20:00
- Possibility of partially remote work
- A parking lot with free spaces for employees
- A healthy work-life balance
- Annual paid vacation (24 working days)
- Paid sick leaves and a child sick leaves
- Maternity and paternity leaves
- Medical insurance (incl. massage in the office).
- Compensation of lunches
- Regular company events
We will be glad to welcome you in our team!
For more information, visit our web-site: www.3shape.com or contact HR department via e-mail [email protected].
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