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At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. We are seeking candidates who embrace diversity, equity and inclusion in a workplace where everyone feels valued and inspired.
Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.
Consumer and Small Business Banking (CSBB) provides financial services to 21 million retail bank households and three million small business customers through approximately 4,900 retail branches, 17 customer service centers, and approximately 13,000 ATMs in 36 states and the District of Columbia. We serve and help individuals and families in many aspects of their lives, helping them buy homes, open first bank and savings accounts, buy cars to get to and from work or school, and start or grow small businesses. CSBB is focused on innovating and transforming with the customer at the center, better enabling customers to engage with us how, when, and wherever they choose. As an industry leader in many consumer and small business areas – including retail deposits, debit card transaction and purchase volume, and small business lending – our primary goal is delivering for our customers.
Branch Banking serves more than 70 million consumer and small business customers through a distribution network consisting of approximately 4,900 retail banking branches, complemented by online and digital channels, and a network of 13,000 ATMs across 36 states and Washington, D.C. Branch Banking includes the regions, Branch Banking Operations and Supervision, and Consumer Banking National Business Development.
A teller at Wells Fargo:
- Assists customers by providing exceptional customer service, accurately and efficiently processing their transactions.
- Engages in conversation with customers by actively listening and asking questions.
- Introduces customers to other Wells Fargo team members, as appropriate, to proactively help meet their financial needs.
- Informs customers of self-service digital options (as appropriate) to make banking easier for them.
- Follows policies and procedures to minimize risk.
- Maintains a cash drawer, including cash handling and balancing
- Spends majority of time spent completing Teller transactions for customers.
Please note: Based on the volume of applications received, this job posting may be removed prior to the indicated close date. If you do not apply prior to the closing of this posting, we encourage you to apply for other opportunities with Wells Fargo.
Required Qualifications
1+ year of experience interacting with people, demonstrated through work, military, or education
Desired Qualifications
Cash handling experience
Customer service focus with experience handling complex transactions across multiple systems
Experience working with others on a team to meet customer needs
Ability to exercise judgment, raise questions to management, and adhere to policy guidelines
Ability to follow policies, procedures, and regulations
Proficient with proactively sourcing, acquiring, building, and maintaining relationships with customers and colleagues
Well-organized, independent and able to prioritize in a fast paced environment
Ability to identify potential fraud/risky accounts and take appropriate action to prevent loss
Relevant military experience including working in personnel benefits management, processing military personnel orders or transitions, wartime readiness operations, human resources or military recruiting
Ability to interact with integrity and professionalism with customers and team members
Ability to educate and connect customers to technology and share the value of mobile banking options
Other Desired Qualifications
- Multilingual speakers are encouraged to apply
Job Expectations
Ability to work weekends and holidays as needed or scheduled
Ability to stand for extended periods of time
Street Address
AK-Anchorage: 5740 Debarr Rd – Anchorage, AK
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