Good Shepherd Services is a leading multi-service agency with more than 85 programs that serve over 30,000 youth and families each year – and builds on their strengths to help them gain skills for success. At Good Shepherd we respect the dignity and worth of every person and reject intolerance, inequity and injustice in whatever form it may take. Voted one of the top 100 places to work in NYC by Crain’s New York, Good Shepherd Services offers a fantastic work environment, a collaborative team dedicated to fulfilling our mission, and an amazing array of benefits. Join our team and help make a difference!
Overview:
The Emergency Rental Assistance Program (ERAP) Case Worker assists tenants and landlords that are unable to pay rent and utilities due to the COVID-19 pandemic. The ERAP Case Worker will refer applicants not eligible for the program to other local and city agencies for additional assistance. The ERAP Case Worker must be able to work independently and take initiative when assigned to an external site (s) or during a pop-up event.
Reports To: ERAP PROGRAM COORDINATOR & SENIOR PROGRAM DIRECTOR, Single Stop Service Center
Location: 876 Schenck Avenue, Brooklyn, New York 11207
Hours: 35 Hours/Week; Non-Exempt (Mon – Fri, 10AM – 6PM)
Major Duties:
Conduct timely intake and assessment of all ERAP applicants in order to effectively submit applications in the ERAP database. Provide advocacy to ERAP applicants.
Excellent and interpersonal and customer services skills and must have the ability to work with individuals from different races and backgrounds.
Skills navigating different online sources and using online databases.
Knowledge of different public benefits and rental assistance programs in New York City.
Participate in weekly team meetings to evaluate program performance and implement strategies to achieve high production.
Be flexible and able to adopt to a fast-paced work environment; ability to balance many tasks back-to-back or simultaneously.
Use required tracking and reporting databases to document application submitted and outcomes.
Open to travel to other neighborhoods in Brooklyn and to work remotely if assigned the evening/weekends shift schedule.
Provide referrals to entitlement agencies, social service providers, and other programs on behalf of program applicants.
Perform other duties as assigned.
Qualifications:
High School Diploma or GED required. Associate Degree or bachelor’s degree preferred, but anyone with relevant experience is encouraged to apply.
Knowledge of and/or experience with housing/rental issues and benefits preferred.
At least one year of related experience providing government benefits counseling or case management services preferred.
Bilingual: English/Spanish, English/Mandarin, English/Creole, English/Bengali, English/Russian, required.
Must have good written and verbal communication skills in the language required.
Must be able to work Monday-Friday from 10AM-6PM (schedule is subject to change as required by the program)
Must be able to work evenings and occasional weekends.
Must have a commitment to work from a strength-based and youth and family development perspective.
Additional Information:
Good Shepherd Services is an equal opportunity employer that is proudly committed to becoming an anti-racist and multicultural organization that stands up for justice and equity. We welcome prospective employees from diverse backgrounds, for administrative support and direct service and leadership roles, who will join us on that journey, uphold our values and approach, and believe in our mission. Additionally, we aim to have a racially representative leadership and workforce that is reflective of the communities we work in partnership with.
Good Shepherd Services is committed to providing an inclusive and welcoming environment for all members of our staff, participants, volunteers, subcontractors, and vendors. We do not discriminate on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status, in any of our activities or operations. These activities include, but are not limited to, hiring and termination of staff, selection of volunteers and vendors, and provision of services.
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