Virtual Systems and Programs Coordinator

Summary

Holocaust Community Services (HCS) is hiring a Virtual Systems and Programs Coordinator (VSPC) to coordinate and develop our client-facing virtual programming, our remote service capabilities, and our data infrastructure and analytics. We are seeking a unique combination of technological skills and social services experience to provide critical support to a very special population of aging Holocaust Survivors, and to a team of dedicated social services professionals. The VSPC will play a role in building HCS infrastructure and systems to address current and future virtual needs. English language skills are required for this position and Russian language skills are preferred, though not required.

Primary Projects include the following. Others may be assigned.

Technological support for ongoing HCS services. HCS offers an extensive variety of financial and psychosocial services to over 1,800 clients, and we have relied heavily on remote work during the COVID-19 pandemic. While we are beginning to transition back to office-based and in-person work, remote services will continue simultaneously. The VSPC will be responsible for continuing to develop remote workflows and processes that best support staff in completing their work. In cooperation with our CJE IT and Research departments, this position will support and enhance virtual client assessment processes, electronic forms, data management, and outcomes tracking.

Coordinate and support implementation of virtual survivor support groups, wellness classes, and inter- and intra-agency programming. Help build strong infrastructure for our current virtual programming and develop new content in partnership with agency staff and external partners, as well as provide technical support to staff and participants.

Coordinate virtual and hybrid socialization events for survivors, along with our HCS event planning committee. Past programs have included “Café Europa” gatherings, Shabbat and birthday programming, intergenerational programs, and Holocaust commemorations. This position will be responsible for taking the lead on all virtual and remote aspects of event planning and implementation, and will help cross-train other HCS staff in best practices and strategies for hosting successful virtual programs with older adults.

Manage tech-related grant funded programs. HCS currently offers a grant-funded, virtual socialization, wellness, and telehealth platform called Uniper to our clients. This position will comprehensively manage the Uniper program including communicating with staff and project funders to track needs and progress; evaluating Uniper utilization and engagement data in partnership with Uniper and independently; completing quarterly reporting; and liaising between our Care Managers, clients, Uniper staff, and other partners. This position will also be involved in coordination of a Mental Health Outreach Initiative which is currently funded through the Jewish United Fund and which includes funding for technology devices for clients and staffing to support the implementation and use of those devices. Other responsibilities may be assigned as HCS seeks continued and additional grant funding to support remote services and virtual programming, both independently and in partnership with CJE and other agencies.

Tasks and Accountabilities:
Produce email, written correspondence, program materials, and reports with a high level of accuracy and effective communication.

Attention to detail, organization, and ability to clearly and succinctly present on projects and progress are key.

Take initiative, anticipate needs, and problem solve to drive projects forward.

Support HCS staff of varying technical abilities to enhance and develop virtual programming, efficient data management, and client communications.

Work closely with HCS staff and liaise with other CJE departments and external partners to coordinate and ensure smooth project and event planning and execution.

Participate in staff meetings and weekly individual supervision.

Work well independently and within a team. Seek supervision and consultation when appropriate.

Learn and utilize knowledge of HCS and community funding sources for program/event budgeting and to develop potential new partnerships.

Learn and follow Agency and HCS policies and procedures for providing services to clients.

Understand the confidential nature of client and CJE information and comply with all confidentiality requirements.

Maintain records and perform other record keeping functions as required by Agency and HCS.

Based on interest and/or need, lead and participate in professional presentations and community education, serve on agency committees as assigned, and demonstrate a willingness and openness to enhance professional self and skills.

Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

Graduate of an accredited college or university with a Bachelor’s Degree in related field (social work, psychology, IT, project management, etc.); Master’s Degree preferred

At least two years’ experience in a professional role requiring advanced technological proficiency with virtual platforms and electronic/digital data management systems/applications (e.g. Zoom, Office 365 – Teams/Forms, Adobe Pro, etc.)

Experience in a social services, nonprofit, or related field

Preferred: knowledge of older adults and/or of the Holocaust and its impact on aging Holocaust survivors and their families

Language Skills

English oral and written fluency is required

Bilingual in/knowledge of Russian preferred

Corporate Compliance

Complies with safety policies and procedures; Adheres to laws regarding the protection, use, disclosure, and release of client and CJE business information; Attends required in services; Reports violations of law, regulations, policies, or procedures; Reports client abuse or neglect; Records documentation timely, accurately, and completely.

This position has responsibility for HIPAA compliance.

Exposure to bloodborne pathogens is not likely to occur in this position.

CUSTOMER SERVICE

Displays behavior that creates a customer service culture at CJE by understanding the needs of our clients and customers and demonstrating a strong bias toward service, quality and customer satisfaction.

CJE Values

All staff should demonstrate the CJE Values in their behaviors and work practices.

Respect—We recognize, honor and acknowledge the inherent value of each person for their wisdom, their culture, their background and their unique history.

Advocacy—We encourage public policy which will benefit our clients by educating ourselves and the community. Furthermore, we give voice to our clients’ needs and facilitate a positive action on their behalf.

Compassion—We treat everyone with caring, sensitivity, understanding, and supportive responsiveness.

Innovation—We continue to advance our knowledge and strive to develop, evaluate and implement new and advanced programming and models of care to bring benefits to our clients, community and broader older adult/health care environment.

Intention—We approach our work and each task with mindful consideration as to what we are doing and why we are doing it, as individuals and as an agency.

Accountability—We are responsible individually and as an Agency for honest, accurate work and interaction with others. We plan strategically and provide measurable quality care with clear fiscal and ethical responsibility.

CJE SeniorLife is an Equal Opportunity Employer.