Client Care Representative
Essential Job Functions: Committed to meeting phone queue expectations; Answering the phone is the first priority. Adhering to the standards of the Client Care Call Review form; Consistently demonstrate and provide excellent Client service. Research and resolve internal and external Client issues. Meet and maintain established department goals. I.e. Abandoned Rate, Speed of Answer (Average wait time). Authors informal written communications/emails for internal and/or external Clients, management, employees, etc. Participate in career development activities annually […]
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