Customer Onboarding Executive, Americas
Job Advert: Job Purpose Provide a seamless and successful onboarding experience to new customers beginning their relationship with Fastmarkets and to existing customers who are migrating to the Platform. PRINCIPAL ACCOUNTABILITIES First and foremost this individual will be responsible for: Platform Webinar training Customisation sessions (121 training with customers) Adoption conversion rates during the onboarding period (the first 8 weeks) Identifying leads/upsell opportunities Detecting ‘at risk’ accounts Other responsibilities will include: Working with the Account […]
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