Customer Service Representative/ CoveredCa Admin Staff

Responsibilities:
Facilitate all new cases, incoming calls, applications, etc.

Maintain and develop client relationships.

Review incoming applications to verify accuracy and completeness

Liaison between the client, the agents and our carrier partners/insurance companies to ensure prompt ad efficient processing of applications in a timely manner

Update our internal CRM system to ensure the accuracy of our client records.

Requirements:
Ability to pass the CoveredCA Admin Staff certification and background check

Previous experience in the insurance industry preferred

In depth knowledge of Microsoft Word and Excel

Excellent time-management and phone skills

Excellent written and verbal communication skills

Strong and engaging personality that customers will appreciate and respond to

Exemplary high standards of honesty, integrity and endeavor

Ability to make deadlines in a fast paced environment

Ability to multi task and re-prioritize tasks

Excellent team work

Excellent attendance and reliability

Language Skills: Ability to effectively present information and respond to questions and requests from customers, co-workers, and others as necessary. Bilingual in English and Russian. Spanish (preferred)

Education/Experience:
High School or equivalent or higher education

Minimum of one year experience in insurance related field or customer service