Program Assistant

Position Summary

The Program Assistant for the Assessment & Testing Center provides responsive, courteous, and professional customer service while relaying detailed information regarding assessment and testing functions provided at the center for prospective and continuing students, faculty, staff and the general public. This position will administer placement, program entry, instructional, proctored and computer-based testing. This position will partake in light data entry and filing duties. This position will also perform cashiering duties including opening, closing and reconciliation procedures.

Position Responsibilities

Provide quality customer service and communicate clearly in-person, over the phone, to students, faculty, staff, regarding center and general college services, policies and procedures

Demonstrate multicultural competence (including an awareness and understanding of historically underserved populations) and create an educational environment that affirms commitment to diversity, equity, and inclusion

Regularly participate in trainings and professional development opportunities to further knowledge and self-awareness of diversity, equity, and inclusion

Develop and maintain a working knowledge of the services provided by departments within Student Affairs and Instructional areas in order to respond to and/or refer inquiries appropriately and accurately

Accurately maintain files, exams, and related records

Consistently maintain a secure testing environment by enforcing established procedures and policies including, but not limited to, identification, electronic devices, room monitoring, etc.

Perform cashiering functions to include: processing cash, check and credit card payments; enforcing security procedures to maintain safety of funds

Qualifications

Minimum Qualifications

Associate degree and two years of experience in customer service and office administration, or testing; or equivalent combination of education and experience

Proven record of high quality performance, including but not limited to excellent customer service, punctuality, attendance, accuracy, etc.

Ability to work and interact effectively with a diverse population of colleagues, staff, faculty, students, and others in a courteous, respectful and professional manner

Excellent written and oral communication skills, including the ability to express ideas and information in language that is appropriate to both the complexity of the topic and the knowledge and understanding of the recipient

Ability to appropriately handle sensitive and confidential information, including maintaining compliance with FERPA regulations

Ability to complete work tasks as part of a team and independently, including taking initiative

Proficient in Microsoft Office Suite (including Word, Excel and Outlook), internet resource navigation, and general office equipment use

Preferred Qualifications:
Bachelors degree

Ability to fluently speak another language in addition to English (Spanish, Vietnamese, Somali, Russian, or Ukrainian preferred)

Six months of cash handling experience, including operating a credit card terminal

Previous experience as a Pearson VUE Test Administrator

Previous experience in Washington Community and Technical Colleges

Supplemental Information

Part-time hourly employees who work 350 hours or more in any 12 month period are covered under the WFSE contract. Non-Permanent Temporary employees typically do not qualify for retirement and insurance benefits; however they may if they meet certain eligibility criteria.

At this time, Green River College is not sponsoring for H1-B Visas.

All offers of employment are subject to background checks. (Prior to a new hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform in the position.)

Green River College is a tobacco free campus. For more information on the tobacco policy, please visit the following link: https://www.greenriver.edu/campus/policies-and-procedures/general-administrative-policies/ga-2-tobacco-use-policy/

Jeanne Clery Statement: Notice of Availability of Annual Security and Fire Safety Report- Green River College’s Annual Safety and Fire Report is available online at www.greenriver.edu/CleryASFR, containing mandated information about current campus policies concerning safety and security issues, required statistics, and other related information for the past three calendar years. To obtain a paper copy of the report, please call 253-288-3350.

EQUAL OPPORTUNITY EMPLOYER: Green River College does not discriminate on the basis of race, creed, color, national origin, gender, gender orientation, age, marital status, religion, disability, genetic information or on any other unlawful basis. The college is committed to preventing and stopping discrimination, including harassment of any kind and any associated retaliatory behavior.

The following person has been designated to handle inquiries regarding the non-discrimination policies: Vice President of Human Resources, 12401 SE 320th Street, Auburn, WA 98092-3622, (253) 288-3320. To receive this information in an alternate format, please contact Disability Support Services at (253) 833-9111, ext. 2631; TTY (253) 288-3359.