Contact Tracer (Public Service Representative 4) Limited Duration

Initial Posting Date:
04/19/2021

Application Deadline:
05/02/2021

Agency:
Oregon Health Authority

Salary Range:
$3,211 – $4,871

Position Type:
Employee

Position Title:
Contact Tracer (Public Service Representative 4) Limited Duration (24 months)

Job Description:
WE ARE HIRING!

Do you thrive in a work environment that is respectful and accepting of diversity, and where talents, abilities, and experiences are valued? If so, please consider joining our team!

The Oregon Health Authority (OHA), COVID Recovery and Response Unit (CRRU) in Portland, OR is recruiting for Contact Tracers (Public Service Representative 4) to work with individuals who may have been exposed to the COVID-19 virus. This recruitment will be used to fill eight (8) positions . The base position is located in Portland, Oregon with remote work capability for candidates that reside in Oregon or Washington, and can report onsite as needed.

This is a Full-Time, Limited Duration opportunity for anyone to apply. This is a classified position and is represented by a union. Limited duration positions are benefit eligible positions with a designated maximum length of service. This position is expected to last 24 months; however, it could end at any time or be extended. This recruitment may be used to fill future vacancies.

Current State of Oregon employees may have an option to apply as a job rotation. You must be a regular status or limited duration employee who has completed trial service.

What will you do?

As a Contact Tracer , you will provide support consisting of contact tracing and communication, and documentation to contacts who may have been infected through close contact with a COVID-19 case and monitor for the onset of symptoms suggesting possible active infection. You will be responsible for initiating prompt communication to possible contact exposures, maintaining confidentiality, identifying community settings that may require further investigation, monitoring contacts during quarantine, providing guidance on COVID-19 prevention measures, collaborating and ensuring expedited initiation of appropriate medical or social support services and documenting the information into health department data systems.

What’s in it for you?

The public health division is a team of passionate individuals working to promote health across the lifespan of individuals, families, and communities. We value and support unique perspectives using a trauma-informed approach and aim to reflect these values in our hiring practices, professional development and workplace. We are committed to racial equity as a driving factor to improve health outcomes for all communities that experience inequities.

We offer full medical, vision and dental benefits with paid sick leave, vacation, personal leave and 10 paid holidays per year plus pension and retirement plans .

What are we looking for?

Minimum requirements : Three (3) years of experience performing public contact and/or customer service duties comparable to the work of a Public Service Representative.

At least two (2) years of this experience must include dealing with the public in-person or by phone providing information about services and programs; explaining rules, programs, and procedures; and/or providing assistance, explaining requirements, and gaining compliance.

Requested skills:
Preference may be given for experience providing service in an area of specialization specific to the position opening.

Preference will be given to applicants who are bilingual (Spanish, Russian, Somali, Vietnamese, Marshallese, etc.).

Experience conducting interviews, in-person or via telephone, data collection and entry.

Experience with health education, trauma informed care, community outreach, linkage to care, social services or other public health services.

Experience in customer service industry preferably related to public health.

Experience demonstrating strong time management skills (organization, prioritization, multitasking).

Experience demonstrating strong verbal and written communication skills.

Experience partnering with, building, stewarding relationships or working with individuals from diverse backgrounds which may include people with limited English proficiency, the disability community, including people with behavioral health conditions, communities of color, immigrants and refugees and other historically marginalized communities.

Experience in maintaining confidentiality while using discretion and ethical conduct.

Experience using critical thinking and problem-solving skills in responding to client issues and concerns.

Experience working effectively with all levels of staff, while working independently and as part of a multidisciplinary team, establishing and maintaining collaborative professional relationships.

Experience promoting a culturally competent and diverse work environment.

Working Conditions

Required to have and maintain a remote working office which includes internet access provided by the employee. The base position is located in Portland, Oregon with remote work capability for candidates that reside in Oregon or Washington, and can report onsite as needed. Some travel may be required.

How to Apply: Complete the online application, attach a resume and cover letter, and answer the application questions.

External Applicants Click on the “Apply” button and submit your application. Click this link for the External Candidate job aid, and view this video for additional information.

Current State of Oregon employees : Apply through your employee Workday account. View this job aid for assistance

Help Your Application Rise to the Top!

Your candidate profile and resume are the perfect opportunity to highlight your interest in the position and showcase the amazing skills and experience, making you the best candidate for the position. Submissions will be screened for consistency of information and communication skills at the professional level (attention to detail, spelling, grammar, etc.).

This posting closes at 11:59 PM on the close date listed.

Workday will timeout after 20 minutes of inactivity.

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You must have a valid email address to apply.

Check both your email and Workday account for updates regarding this recruitment.

Additional Information

VISA Sponsorships: We do not offer VISA sponsorships or transfers at this time. You will be required to complete the US Department of Homeland Security’s I-9 form confirming authorization to work in the United States within three days of hire.

Veterans: If you are a veteran, you may receive veteran’s preference. If you checked that you are a veteran, you will be required to provide your documents later in the process.

Background Check: If you are offered employment, your offer will be contingent upon the positive outcome of an abuse check, criminal records check and driving records check. The information will be shared with the Oregon Health Authority (OHA), Office of Human Resources (OHR). Any criminal or founded abuse history will be reviewed and could result in the withdrawal of the offer or termination of employment.

Attachments: Please attach only the documents that are related to the position. Additional documents that are attached will not be reviewed.

Questions/Need Help?

If you need assistance to participate in the application process, including an accommodation request under the American with Disabilities Act contact: Tracie Knight at [email protected] .

TTY users please use the Oregon Telecommunications Relay Service: 1-800-735-2900. For technical support, please call toll free 1-855-524-5627, for customer service assistance.

Affirmative Action, Equal Opportunity and Pay Equity

The Oregon Health Authority is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, genetic information or any other protected class under state or federal law. In addition, we do not discriminate or screen applicants on the basis of current or past compensation. We determine salary by reviewing your application materials to evaluate your related education, experience, and training for this position. For further information, please visit the Pay Equity Project homepage. To learn more about OHA’s mission, vision and core values,

The Oregon Health Authority is an equal opportunity, affirmative action employer committed to workforce diversity.