Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us to achieve our mission.
The Small and Medium Business (SMB) segment at Microsoft is at the leading edge of our transformation. It is a tremendous growth engine for the company, driven by exponential growth in cloud as well as continued momentum in the traditional on-premises business. Dedicated to empowering every SMB worldwide to achieve more, this high performing segment delivers compelling Microsoft cloud solutions to millions of customers globally, growing revenue and market share while delivering a high level of customer and partner satisfaction.
Responsibilities
he SMB Customer Program Manager – Modern Workplace (MW) is at the center of our transformation, where the focus is on innovating our go to market capability and capacity to best serve SMB customers at scale. This requires continuous innovation and evolution of our sales engagement strategy, while remaining centered on the SMB customer. As the SMB Customer Program Manager – MW, you will be the business owner of Microsoft’s SMB MW business and the SMB customer advocate across the organization. To be successful, you must have deep understanding of the SMB market, customer acquisition engines and upsell/cross-sell motions across services/products and the respective routes to market. You will lead a v-team of key business partners from the partner, products and services, marketing, and operations teams, driving alignment on the SMB MW strategy through the development of a holistic SMB MW business plan, and ensure always on execution with the right level of investments to address SMB customer needs and accelerate their digital transformation.
The SMB Customer Program Manager – MW key outcomes / measures of success include:
- SMB MW revenue, cloud usage and cloud mix
- SMB MW new cloud customer acquisition and growth
- SMB net satisfaction
The SMB Customer Program Manager – MW achieves impact mainly through:
Growth and Transformational Sales Leadership: The role is directly accountable for SMB MW business performance. As the leader of the MW ‘One SMB’ v-team, the SMB Customer Program Manager – MW is accountable for landing WW SMB strategy, identifying growth opportunities, prioritizing sales plays, developing the go-to-market execution plan, identifying channel capacity needs and securing necessary investments to ensure Microsoft realizes its full SMB MW growth potential. The SMB operating model requires a high degree of collaboration across key business partners such as Channel Partner, Product and Commercial Marketing, Digital Sales, Sales Excellence, Finance, etc. The SMB Customer Program Manager – MW is an effective and efficient collaborator and v-team leader able to drive alignment, execution, and results via extended v-teams.
Customer Advocacy and Market Though Leadership: The individual should possess deep business insights into local SMB market dynamics, knowledge of political/legislative requirements, and demonstrate strategy leadership in the formulation of a robust business plan working in alignment with key SMB business partners to deliver short term results and build a foundation for long term sustained success. The SMB Customer Program Manager – MW is responsible for supplementing global data with local insights to optimize for customer lifetime value through acquisition, retention and growth strategies leveraging scalable routes to market. The individual should leverage their strong local SMB market insights on customer preferences, competitive dynamics, and digital maturity to execute relevant and timely global core sales plays while identifying local sales plays to optimize market demand.
Qualifications
The successful candidate is an experienced sales and marketing leader with excellent SMB customer insights, a track record of business strategy, sales leadership and hands-on execution excellence. Specifically, this highly visible and strategic role requires a candidate, who possesses the following characteristics:
- Ability to set and drive customer strategy, thus translating strategy into concrete actions and marketing/sales motions
- Excellent business judgment and results across a range of disciplines including multi-channel sales, marketing, finance, and strategy
- Ability to effectively drive cross-group collaboration, using project management, impact and influence, as well as communication skills.
- Strong analytical mindset, but creative in problem solving and entrepreneurial in approach. Effective at managing and thriving in ambiguous situations.
Additional requirements for this role include:
- 7+ years’ experience in IT sales and marketing leadership roles
- Bachelor’s degree in Business, Marketing, or Engineering
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.
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