ModivCare is looking for optimistic and outgoing individuals to join the team as Bilingual Customer Service Representatives (CSRs). In this role, you will play a key part in making a positive impact on members’ lives by acting as a first point of contact for questions about our products and service offerings. As a CSR, you will work diligently to resolve member concerns while ensuring requests are processed in an accurate and timely manner. CSRs are given a structured protocol and scripts to document conversations in order to ensure consistency of scheduling, modifying, and canceling customer reservations. In this role, you will have the opportunity to speak with members on a daily basis and answer their transportation questions, all while helping support them in their journey towards positive health outcomes.
If you are highly detail-oriented and thrive in a social atmosphere, we encourage you to apply. Take a step towards furthering your career by joining the ModivCare team!
ESSENTIAL JOB FUNCTIONS
Receives and documents customer concerns while ensuring all relevant information is correct
Adheres to and ensures all company policies and procedures
Maintains an acceptable attendance and tardiness record
Ensures accurate trip data input
Demonstrates personal commitment to producing high quality work
Refers unresolved customer grievances to designated department for further investigation and resolution
POSITION QUALIFICATIONS
Education
High School Graduate or General Education Degree (GED)
Skills & Experience
6+ months contact center experience OR customer service experience with heavy phone volume and data entry preferred
Ability to read, write, and understand English fluently
Ability to accurately type 35wpm or more
Ability to answer a high volume of calls up to 100+ calls per day
Must be fluent in the identified language as required by the job posting (e.g. Russian, Spanish, etc.)
We value our team members and realize the importance of benefits for you and your family.
ModivCare offers a comprehensive benefits package to include the following:
Medical, Dental, and Vision insurance
Employer Paid Basic Life Insurance and AD&D
Voluntary Life Insurance (Employee/Spouse/Child)
Health Care and Dependent Care Flexible Spending Accounts
Pre-Tax and Post -Tax Commuter and Parking Benefits
401(k) Retirement Savings Plan with Company Match
Paid Time Off
Paid Parental Leave
Short-Term and Long-Term Disability
Tuition Reimbursement
Employee Discounts (retail, hotel, food, restaurants, car rental and much more!!)
Salary: $15/hour
ModivCare is an equal opportunity employer.
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