Sensor Tower is the leading solution for mobile marketers, app developers, and industry analysts who demand superior competitive insights into the mobile market economy.
We serve independent and Fortune 500 customers alike, spanning the mobile games, travel & hospitality, music, finance, and broadcast entertainment markets. Our suite of products consist of free, “SMB”, and Enterprise-tiered solutions including Store Intelligence, Usage Intelligence, Ad Intelligence, and App Intelligence.
We are a privately held company headquartered in San Francisco and was a member of AngelPad’s startup incubator program in 2013. Our insights are cited by the world’s leading news and finance publications, including the Wall Street Journal, The New York Times, Forbes, Fortune, Bloomberg, CNBC, The Washington Post, and Reuters.
Role Summary:
As a Customer Success Specialist, you’ll be our front-line in on-boarding and supporting our enterprise customers. You’ll play a critical role in ensuring customer success by collaborating with and supporting cross-functional teams across the organization.
You will have the opportunity to learn about the ever-changing mobile app ecosystem and engage with executives and members of high-growth technology companies.
Responsibilities:
Ensure customer success by providing exceptional customer service and resolving inquiries for customers via phone, email, and chat
Create bug reports and manage their resolution with product and engineering teams (Experience with customer ticketing systems is a plus)
Assist in the on-boarding of new customers
Be a team player and play a critical role in a team-based account management structure
Provide hands-on training for new and existing customers
Create and maintain helpful documentation for use by our customers
Requirements:
0-2 years of professional work experience
Technical or analytical work/internship experience is preferred
Strong technical understanding and capability
Detail-oriented; exceptional ability to document and follow processes
Excellent written, oral communication, and interpersonal skills
Passion for exceeding customer expectations and providing excellent customer experience
Nice to Have:
Familiarity with customer ticketing systems and/or customer engagement systems
A passion for data analysis, mobile apps and/or mobile gaming
Enjoy working in small, fast-paced teams where you can take initiative and accountability, and generate results every day
Russian language is a plus, but not a requirement
Why Join Sensor Tower?
Our Background:
We were named one of the 50 Tech Companies to Know in 2020 and Best Midsize Companies to Work For 2021 by BuiltIn.
After seven years of building Sensor Tower off of $1MM (Seed, 2013), we’re excited to announce our $45MM growth investment. Read more about it here, in the words of our co-founders.
We have a birds-eye view of the entire mobile app ecosystem, and we keep our teams constantly abreast of the latest mobile app trends, news, and best practices.
Our Values:
Sensor Tower’s Core Values: Customer-Focused, Innovative, Continuously Learning, Action-Oriented, Respectful, Data & Metrics-Driven.
We grant options to all of our employees because we recognize that everybody plays an integral role in our success; thus all employees should be invested in Sensor Tower (both figuratively and literally).
Our Benefits:
We offer unlimited PTO, Health and Wellness stipends, flexible work hours, 401K, team trips (white water rafting, Hawaii, and weekend Tahoe mansion trips to name a few), and more.
Our Covid-19 Specific benefits include: Stipend to set up your home office and/or gym, WiFi stipend, daily UberEats delivery stipend, and virtual team events.
Sensor Tower is proud to be an equal opportunity workplace.
We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
If you have a disability or special need that requires accommodation, please let us know.
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