Applicants must be legally entitled to work in Canada at the time of application. Candidates must have one of the following to be eligible for consideration – Canadian Citizenship, valid Permanent Resident status, valid Protected Person status or a valid open Work Permit.
Big Blue Bubble is looking for a Customer Support Representative to join our Quality Services team. If you have a passion for the video game industry and are invested in creating and transforming positive experiences for our customers, then we would like to talk with you.
In this position, these are the things you will be responsible for:
Assisting and communicating with customers by responding to tickets and e-mails regarding their in-game issues, in a helpful and friendly manner.
Responding quickly to customer tickets that are received.
Traffic each ticket with customer information, issues and actions taken and liaise directly with programmers to coordinate solutions and testing.
Drafting weekly reports on issues and concerns and send the report to the Quality Services Manager.
Helping players have a great gaming experience.
To be an effective team member, you will have:
Secondary school diploma. Video Game Design and Development degree/diploma, preferred.
Outstanding written communication skills.
Excellent computer skills and knowledge of Google Suite and Atlassian products.
Excellent research skills.
Ability to work in a fast-paced environment.
Ability to research and find suitable answers on any topic.
Well-organized and detail-oriented.
Experienced with web-based help desk tools (Live Agent, Desk.com, Salesforce, etc.).
Provide back-up support to our game testing team during peak game testing times by knowing how to test our games and create detailed written bugs in JIRA.
You also have the following attributes and skills:
Passion for video games.
Experience playing games across a wide variety of genres and platforms.
Native knowledge of any of the following second languages (Russian, Spanish, Portuguese, Italian, German, French) would be a tremendous asset.
We know the above list is detailed. We don’t expect you to meet all of our criteria but we are looking for proven experience with an appetite and passion for growth. If you think you fit the role then please get in touch with us now to explore the opportunity further!
Big Blue Bubble is committed to employment equity. We encourage applications from queer, transgender, Indigenous, BIPOC, d/Deaf and disabled applicants. We are committed to inclusive, barrier-free recruitment and selection processes and work environments – if you require accommodations at any point in the application or recruitment process please submit them in confidence to [email protected].
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