Evening Office Assistant – LCC

The LCC Evening Office Assistant II role is responsible for providing customer service to students, faculty, and visitors; performing clerical tasks in support of academics and operations; and providing support for diverse programming at the Learning and Career Center (LCC). Serves as primary LCC service staff member during evening hours, managing the LCC reception desk.

Greets visitors and answers calls to assess, record, and address inquiries.

Shares and interprets diverse information regarding LCC/Harper academics and student support resources. Ex: course offerings, schedules, applications, financial aid.

Refers patron inquiries to appropriate departmental, institutional, or external resources.

Uses institutional and other information systems to assist patrons, address facilities and operations needs, and provide accurate metrics on various LCC functions. Enters data accurately.

Strives for excellent communication and seamless collaboration with the LCC team across all hours and areas of operation. Examples include:

Provides clerical support to LCC supervisor and provides back-up for Program Assistant functions as needed, including providing limited direction to student aides.

Documents any notable issues that arise during evening hours regarding facilities, programming, patrons, etc.

Provides logistical support for on-site services and events including scheduling, appointment reminder communications, organizing College resources, and assisting day-of.

Participates actively in improving LCC procedures, reference materials, and contributes to strategy to achieve the LCC mission.

Performs related duties as assigned.

Educational Requirements: High school graduate or equivalent. Associates degree preferred.

Experience Requirements: Proficiency with Microsoft Office. Strong interpersonal skills and customer service orientation. Ability to communicate and problem-solve with tact and confidentiality. Self-directed worker able to manage interruptions and multiple tasks efficiently. Thrives professionally in a multicultural environment. Knowledge of another language is an asset – particularly Spanish, but also predominant area languages such as Polish, Russian, Hindi, etc.

Application Review Date: Applications are accepted until the position is filled though priority will be given to applications received on or before:

Required Documents: ***A resume and cover letter are required to complete the application process***

• Official transcripts required upon hire
• Employment is contingent upon Criminal Background Check.
• Employment sponsorship is not available.