Competera Pricing Platform uses Big Data and Deep Learning to change the way retailers do pricing. We are known for both cutting-edge math ‘under the hood’ and for deep expertise in the pricing domain. We are now looking for a Head of Customer Service to change the way we walk the end users through the customer experience journey to core product value.
What you will do:
- Rethink our Customer Service infrastructure, processes and policies to deliver the best-in-class post-sale customer experience journey, ensuring the seamless transition from integration to operational support, reporting, and renewal/upsell
- Set strategy and vision for the Customer Service unit. Set objectives to drive business outcomes and deliver excellent customer experiences through the right processes, and great people
- Scale, train and lead our Customer Service teams to develop long-term consultative relationships with clients and partners
- Measure department success: track and communicate core metrics and team performance
- Serve as the company’s primary point of contact for client satisfaction. Ensure client advocacy at all levels of cross-functional operations
Starter-kit needed to join the board:
- 4+ years of customer service management experience. You’ve built and led customer service teams, established best practices, policies, and standard operating procedures
- Hands-on experience in system integration or implementation-heavy projects. At Competera you’ll be dealing with a tech-heavy platform, that takes time & efforts to integrate
- Proven record of account management for enterprise customers: you easily differentiate the consultative approach from a transactional one
- Leadership maturity: you successfully hire, train, assess & retain talents
- Impeccable communication skills, followed by Fluent English
- Full ownership, an eye for detail, and a data-driven approach are essential soft skills for this tole
You’re gonna love it, and here’s why:
- Meaningful work in an agile team of business developers, ever open to experiments
- Fair payout with regular performance-based reviews and stock options plan for top performers
- Remote-first ideology: freedom to choose between a pet-friendly coworking and a home office even after the pandemic
- Working hours that adapt to your biorhythm and no time tracking systems on
- Want to learn? Competera loves that and is eager to cover 60% of your training/courses fee
- Paid vacation & sick leaves (20 business days each) + 15 days off
- Partial medical insurance coverage
Let’s price the world together!
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