L2 Support Engineer (Charging System)

Kyivstar is looking for a L2 Engineer (DBSS Application Support: Charging System) to join our team with a solid understanding of charging & billing solutions and its operations within Telecom IT operations.

• Daily L2 O&M tasks;

• Support Incident Management and trouble ticket resolution along with L1 team;

• Impact assessment for change request going into production;

• Escalating of defects, problems to the Level 3 (application development and maintenance) team;

• Perform second level of analysis and troubleshooting, escalate unresolved problems to Level 3 party suppliers (R&D), track progress of trouble tickets (TT) resolution and ensure restoration and resolution within SLA.

• 3 years of experience in IT or Telecom;

• Understanding, knowledge of principles and function of IP-networks (TCP-IP stack, OSI), cell networks (GSM, UMTC etc.), Telecom Business Support Systems (BSS), Charging & Billing systems (service control point: SCP, IN network);

• Experience of working with Agile tools (Confluence, Jira);

• Experience of working with monitoring systems (Zabbix);

• Working knowledge in technical areas like: Linux (RedHat, CentOS), DB (MySql, Cassandra), Integrations (CAMEL, DIAMETER, SIGTRAN, CAP, web services (SOAP, REST)), Scripting (Python, bash) and Others (IN call/events flow);

• English skills: Upper-Intermediate (oral and written);

• Understanding of SLA concept, ITIL processes (event management, access management, request fulfillment, problem management, incident management);

• Willingness to learn and staying up to date in the IT / Telecom Billing Domain;

• Experience working with distributed English speaking team – as a plus;

• Knowledge of testing tools (SOAPUI, Postman, Apache JMeter) – as a plus;

• Experience with SCM frameworks like Chef/Puppet/Ansible is desirable – as a plus.

• A unique experience of working for the largest and most beloved mobile operator in Ukraine;

• Remote work with possibility to visit the office;

• Onboarding program which can help with fast on-line adaptation;

• A competitive salary;

• Annual bonus;

• Paid sick leave and vacation;

• Great possibilities for professional development and career growth;

• Friendly & collaborative environment.

Наш кар’єрний блог –> https://medium.com/kyivstar-careers

Останні новини про нас шукайте в LinkedIn –> https://www.linkedin.com/company/kyivstar/

Якщо в тебе залишились питання, ти можеш задати їх нам, рекрутерам Київcтар. Переходь в наш телеграм канал «Кар’єра з Київстар» і давай спілкуватись! 

Робота в Київстар, який входить до Групи компаній VEON, вимагає від нас дотримання високого рівня ділової етики, юридичних зобов’язань, наших цінностей та Кодексу поведінки групи VEON, політик і процедур Київстар. Ми прагнемо бути чесними та відкритими, що вимагає від нас діяти етично, правдиво і сумлінно. Ми розуміємо важливість захисту Ваших Персональних даних та прагнемо використовувати передовий досвід у цьому напрямку. Натиснувши кнопку «Відгукнутися на вакансію», Ви підтверджуєте, що Ви прочитали, зрозуміли та явно погодилися з нашою Політикою конфіденційності.

 

 

Discover moments of awesomeness and our careers blog –> https://medium.com/kyivstar-careers

For the latest updates follow us on LinkedIn –> https://www.linkedin.com/company/kyivstar/

 

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