Member Services Representative

Job Location(s):
Brooklyn, NY

Zip Code:
11220

Category:
Customer Service

Agency:
Elderplan

Status:
Regular Full-Time

Office:
Office-based

The challenges of affordable healthcare continue to create new opportunities. Elderplan and HomeFirst, our Medicare and Medicaid managed care health plans, are outstanding examples of how we are expanding services in response to our patients’ and members’ needs. These high-quality healthcare plans are designed to help keep people independent and living life on their own terms.

Why work for MJHS?:
When you work with us you will receive comprehensive and affordable health and financial benefits, in addition to generous paid vacation, personal and holiday time that you won’t find at our competitors. Do you receive a paid day off for your birthday now? No? You will here! You will also receive the training, tuition assistance and career development you desire to help you achieve your career goals. You take care of our patients, residents and health plan members, and we will take care of the rest!

Benefits include:
Tuition Reimbursement for all full and part-time staff

Generous paid time off

Affordable medical, dental and vision coverage for employee and family members

Two retirement plans! 403(b) AND Employer Paid Pension

Flexible spending

And MORE!

Responsibilities:
You will:
Manage high volume incoming calls, and emails

Problem solve and research solutions for the caller

Log all calls into computer with details of the call

Work within multiple systems with dual screen monitors

Maintain a professional dialogue while handling difficult situations with callers

Qualifications:
High School Diploma

Minimum 6 months call center experience

Microsoft Word

Excellent skills in telephone communication and a professional demeanor

Ability to manage multiple tasks and work consistently in a fast-paced environment

Bilingual (Russian, Spanish, and Chinese) a plus