Patient Associate (PRN)

Provides coordination and administrative support for all aspects of patient care, including building relationships with patients, problem solving in partnership with leadership and ensuring all medical information is available to patients throughout their experience.

Description of Responsibilities:
Coordinate all aspects of patient care including but not limited to:

Scheduling clinic appointments, surgeries, imaging studies and other internal and external providers as needed

Obtaining patient prescription orders and refills

Assisting with durable medical equipment and prosthetics

Responding to patient inquires in a timely manner (within 24 hours) and updating shared documents accordingly

Working closely with the clinical and finance team to ensure patient receives all information necessary to proceed with treatment

Serve as the patient family liaison during appointments, surgeries and consultations, including services such as interpretation, coordinating transportation and providing information for local housing options

Accurately collects and enters all necessary patient information including but not limited to:

Letters of medical necessity from medical providers

Insurance verification

Cost estimates from finance

Media consents

Support strategic institute initiatives to improve patient care including but not limited to: research, patient education, relationship building, etc.

Other duties as assigned

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Qualifications:
Required:
Ability to develop and maintain strong professional relationships with patients, patient families and various stakeholders (e.g. physicians, referral sources, staff, foundations, government entities, international Embassies, POSI clients)

Demonstrated empathy, inclusiveness and willingness to embrace all backgrounds, actively understand various cultural norms and adapt approaches

Ability to prioritize and manage time effectively

Ability to adapt to changing circumstances and work effectively in unexpected situations

Ability to absorb and understand important verbal and nonverbal information and to ask further questions when necessary

Ability to respond and articulate different services for all patient inquiries

Ability to identify needs, determine alternative solutions and efficiently drive execution

Strong understanding and ability to articulate service offerings

Ability to process and record detailed information effectively and consistently

Excellent written and verbal communication skills

Ability to work independently and effectively collaborate with others

Ability to maintain sensitive information in compliance with HIPAA and company policies

Knowledge of multiple electronic medical software

Ability to coordinate accommodations for language interpretation as needed

Ability to offer innovative solutions improve processes

Preferred:
Experience with Salesforce

Bilingual (e.g. Arabic, Spanish, Russian, Polish)

Ability to provide language interpretation as needed

Required Education:
Bachelor’s degree, or equivalent combination of education and experience

Minimum of 3 years of experience in a healthcare or customer service setting (e.g. call center, medical office or facility, front desk or first point of contact)

Knowledge of medical terminology

Preferred Education:
Bachelor’s degree in related field

JOB: Corporate

PRIMARY LOCATION: West Palm Beach, Florida

FACILITY: Paley Institute Global LLC

JOB TYPE: PT2Y

SHIFT TYPE: Days

Employment practices will not be influenced or affected by an applicant’s or employee’s race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status. Tenet will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship.