Senior Delivery Manager for Ciklum

Responsibilities

General:

• Engage into and coordinate pre-sales process and discussion with Clients to build the optimal delivery engagement and/or solution offer that would meet both Clients’ goals and Ciklum’s commercial interests
• Support team ramp up and onboarding (from recruitment and forming teams to process establishment and stabilization)
• Set up best practices (tools, processes, people management), ensure projects meet industry leading quality standards, knowledge sharing with Ciklum teams and clients
• Monitor changing clients’ needs and proactively offer the right solutions out of the full spectrum of services available
• On demand provide consulting/coaching/training for project team members (e.g. team leads, scrum masters, etc.)
• Managing and monitoring of GM and ongoing EV analysis
• Provide proactive constructive input to the internal organization on services and solutions that should be considered for improvement and/or creation
• Regularly monitor and continuously improve Clients’ satisfaction
• Manage risks, anticipate problems before they arise, and work with appropriate personnel to develop solutions
• Contribute to Agile Center of Excellence to ensure delivery expertise growth

Responsibilities in Managed Projects:

• Be the clients’ trusted advisor on all elements of delivery best practice and keep an equivalent focus on Ciklum reputation, commercial interests and quality outputs
• Work closely with customer management to understand the business requirements for the project, develop effective working relationships and ongoing management processes for the project
• Define project requirements and deliverables, resource requirements and plan, manage their execution, monitoring and adjustments
• Estimate and plan projects from start to finish together with a team
• Manage, monitor and motivate the team assigned to the project
• Conduct project presentations and compile reports
• Create and track accurate cost estimates
• Report project progress/status on a regular basis to client, internal management, perform other duties as required by Agile Delivery Lead

Requirements

• Agile Delivery / Project Management experience and strong commercial understanding, ideally within Managed Services and IT Outsourcing industry, minimum 5 years
• Deep understanding and practical experience with Agile approaches (Scrum, Kanban)
• Ability to perform project manager’s activities and provide supervision during Project Initiation, Planning, Execution, Monitoring and Closing phases
• Experience in managing multiple agile teams in projects of 25-75 FTE
• Strong service/client oriented attitude, focus on an outcome
• Solid understanding of change and expectations management
• A proven track record of successful project implementation in a software environment
• Ability to effectively prioritize and execute tasks in a high-pressure environment
• Problem solving attitude using system-thinking approaches
• Ability to manage contractual terms and financial issues
• Advanced level of spoken and written English

Desirable

• Experience in managing multiple distributed teams
• Technical background (software development, QA, DevOps, etc)
• Product Management background
• Knowledge of the latest trends at SW development technologies and tools
• Spoken and written German as a plus
• Experience in creating and running trainings, workshops, other educational activities
• Agile and/or PMI certification
• Experience with SAFe or LeSS
• Experience in coaching, mentoring and conducting of trainings

What’s in it for you

• Ability to work on challenging projects, deal with complex solutions
• Nicely designed, centrally located offices with warm atmosphere that creates good working conditions
• Unique working environment where you communicate and work directly with client