Receptionist Administration FT Days

YOU ARE REQUIRED TO SUBMIT A RESUME WITH YOUR APPLICATION!

Administrative Receptionist – AdventHealth Orlando

Location Address: 601 E. Rollins St., Orlando FL

Work Hours/Shift: Full Time, Days

You Will Be Responsible For:
Demonstrates, through behavior, AdventHealth’s core values of Integrity, Compassion, Balance, Excellence, Stewardship, and Teamwork.

Provides a consistently high level of service and satisfaction to patients and guests focusing on the ADVENTHEALTH Mission: To Extend the Healing Ministry of Christ; and Vision: To Become a Global Pacesetter Delivery Preeminent Faith Based Healthcare.

Answers phone using excellent telephone etiquette, and responds to requests in a courteous, professional and efficient manner.

Promotes a caring work environment – courteous, thoughtful and supportive of co-workers in a strong teamwork environment.

Uses computer skills to assists guests, patients, and healthcare team with appropriate information.

Participates in departmental performance improvement initiatives.

Maintains up-to-date and thorough knowledge of the Main Hospital, Children’s Hospital, and/or ancillary locations, as applicable, such as the Medical Plaza, and ADVENTHEALTH, and associated phone numbers.

Qualifications

What You Will Need:
Required:
Prior customer service experience

Ability to understand guests’ needs and respond to them in a proactive, courteous, professional, and efficient manner, as perceived by the customer

Excellent telephone etiquette and ability to read, write, and speak appropriately in English using good diction, and respond to guests’ needs

Basic computer, typing, and fax machine knowledge

Ability to recognize, pronounce and find names and telephone/room numbers of patients, personnel, and physicians

Able to multitask and perform various job responsibilities simultaneously in a highly interactive environment, and provide a positive patient experience for patients, their families, and the community

Preferred:
High school diploma/GED or equivalent education

Fully bi-lingual in English and Spanish, or any of the following languages: Portuguese, Creole, Vietnamese, French, German, Russian, Arabic, and Korean

Interpersonal/customer service skills/qualities: Positive attitude, warm friendly, approachable, genuinely caring and compassionate, and professional

Dependable, self- motivated and adaptable to varying work environments

Formal education in social sciences and/or healthcare

Customer service management experience

Job Summary:
Under general supervision, the Administrative Receptionist (known as the “Adventure Guide Captain” at Children’s Hospital) is responsible for personally facilitating the appropriate, accurate flow of information and services needed to anyone in/or calling the hospital, in the most expeditious, courteous, professional, and customer service-oriented manner possible, while adhering to the AdventHealth Corporate Compliance Plan and to all rules and regulations of all applicable local, state and federal agencies and accrediting bodies. Actively participates in outstanding customer service and accepts responsibility in maintaining relationships that are equally respectful to all.

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.