Case Managers for NYS Homeowner Relief Program

Overview:
Ranked among the nation’s top 16 Construction Managers by Engineering News-Record, The LiRo Group provides integrated construction, design, and technology solutions for a broad range of public and private sector clients.

LiRo is seeking Case Management Representatives to assist with a statewide public assistance program. Work can be performed remotely from your home – training will be provided.

Versed in the following languages is a plus: Arabic, Bengali, Haitian-Creole, Italian, Korean, Chinese, Polish, Russian, Spanish, and Yiddish.

Responsibilities:
Support applicants applying for assistance

Conducting outreach/communicate with applicants using their preferred method of contact

Resolve outstanding issues and assist applicants in submitting all required information

Understand Core Eligibility Criteria of the program

Inform applicants how they can provide necessary information/documentation

Review documentation/determining eligibility

Qualifications:
3+ years’ experience in Case Management or similar public/customer/client-facing services

Mortgage or housing assistance experience a plus

Experience reviewing financial statements

Experience handling highly confidential client information

Ability to adapt to high customer service standards and present a positive and professional demeanor to the public and colleagues

Must possess excellent communication skills

Skills to quickly review and retain updated program information.

Computer skills required

Please visit our website for all of our career opportunities at: https://careers-liro.icims.com

We offer a competitive salary commensurate with experience, a comprehensive benefits package and a positive work environment.

Equal Opportunity Employer

“A Section 3 eligible job opportunity”